Housekeeping Supervisor

Hersha Hospitality Management LP•Anaheim, CA

24d

About The Position

The Housekeeping Supervisor oversees housekeeping staff to ensure guest service and sustainability standards are met. The role involves training, scheduling, coaching, and supporting associates; maintaining appropriate staffing; and promoting guest satisfaction. The supervisor may work directly for HHM or coordinate with external vendors, and may occasionally clean rooms or assist with other hotel operations, including breakfast service. The position follows HHM’s EarthView sustainability guidelines and established safety requirements.

Requirements

Previous housekeeping experience or equivalent training is required.

Nice To Haves

High school diploma preferred.
Previous supervisory responsibility preferred.

Responsibilities

Train, schedule, coach, and support associates to meet brand or hotel standards and HHM core values.
Screen applicants and hire new employees when housekeeping associates are HHM employees.
Train staff to clean rooms efficiently according to established standards, or coordinate with external vendors to ensure proper training.
Communicate guest service scores and use them to improve guest satisfaction.
Issue cleaning supplies and equipment to associates.
Occasionally clean rooms or assist staff with room cleaning.
Address associate performance and behavior concerns directly or through vendors.
Supervise laundry employees, if applicable.
Prepare work schedules for HHM associates or provide vendors with anticipated occupancy to ensure adequate staffing.
Follow sustainability guidelines and practices related to HHM’s EarthView program.
Follow safe work practices, wear protective safety equipment, and comply with MSDS and OSHA standards.
Assist in the breakfast area as needed.
Ensure overall guest satisfaction.
Perform other duties as requested by management.