Housekeeping Supervisor

SOUTHMINSTER INC•Charlotte, NC

25d•Onsite

About The Position

The Housekeeping Supervisor supports the Housekeeping Manager in planning, organizing, and developing the overall operation of the Housekeeping Department in accordance with federal, state, and local standards and guidelines, while ensuring the highest degree of quality resident care. The role is responsible for staffing, scheduling, training, and developing hourly employees and relaying unresolved information or concerns to the Housekeeping Manager. The supervisor may assume the Housekeeping Manager’s responsibilities as needed. The position calls for an experienced, knowledgeable, customer service-oriented leader who can manage day-to-day operations, maintain budgets, adapt to changing priorities, and build positive relationships with residents, guests, clients, associates, management, and external partners. Team members are expected to follow Southminster’s C.A.R.E. First commitment—Centered Around Residents’ Experience—in every interaction and aspect of their work. Southminster is an award-winning, nonprofit life plan community offering independent living, assisted living, and skilled nursing on one campus.

Requirements

High school diploma or GED; equivalent combinations of education and experience may be considered.
At least five years of experience in facilities, janitorial, custodial, or housekeeping work for a large organization or across multiple facilities.
At least two years of supervisory experience.
Advanced knowledge of housekeeping processes and procedures.
Experience supervising housekeeping departments with 15 or more employees.
Experience managing housekeeping employees through motivation, coaching, and development.
Ability to interact effectively with all levels of management, guests, associates, and clientele inside and outside the organization.
Proficiency with general office PC applications, including word processing, spreadsheets, and databases.
Excellent written and verbal communication skills.
Ability to anticipate customer needs, adapt quickly to changing goals and priorities, and multitask.
Ability to maintain a budget.
Strong customer service, independent judgment, decision-making, organizational, coordination, and interpersonal skills.
Reliability, diligence, dedication, and attention to detail.
Flexibility to work evenings, nights, some weekends, and holidays.

Nice To Haves

Associate degree or at least two years of college or university experience.
Self-motivation, goal orientation, and a strong sense of responsibility.

Responsibilities

Support the Housekeeping Manager in planning, organizing, and developing the Housekeeping Department’s operations.
Help ensure department operations comply with federal, state, and local standards and guidelines and maintain quality resident care.
Staff and schedule hourly employees.
Train, motivate, coach, and develop housekeeping employees.
Relay information and concerns that cannot be resolved to the Housekeeping Manager.
Assume the Housekeeping Manager’s responsibilities when needed.
Develop, monitor, and maintain budgets in support of operational and financial goals.
Anticipate customer needs, adapt to changing goals and priorities, and manage multiple tasks.
Deliver customer service and build positive relationships with guests, clients, and stakeholders.
Use independent judgment and sound decision-making to resolve issues and support day-to-day operations.
Communicate and collaborate with management, associates, guests, clients, and external partners.
Organize, coordinate, and prioritize work to ensure smooth execution and timely follow-through.

Benefits

Competitive pay.
Medical, dental, vision, life, short-term disability, and long-term disability insurance.
403(b) retirement plan with up to a 6% employer match after one year of service.
Generous paid time off.
Free Employee Assistance Program.
On-site team member meals for $5.
On-site fitness center, consignment shop, and pharmacy.
Bi-weekly pay through direct deposit.
Educational assistance for eligible team members.
Discounts on tickets, travel, and other offerings through the Tickets at Work program.