PM Housekeeping Supervisor

Omni Hotels & Resorts • Charlotte, NC

4d

About The Position

The PM Housekeeping Supervisor ensures that cleaning and servicing of guestrooms, public areas, back-of-house areas, and landings meet Omni four-star/four-diamond standards. The supervisor inspects rooms and public areas, records repairs or discrepancies, and ensures Guest Room Attendants have the linens and supplies needed to perform their work. The role also supports room cleaning when needed, room-status reporting, and the upkeep of linen closets and supply areas.

The position requires supporting safe and effective hotel operations, responding appropriately to emergencies, and maintaining professional working relationships with associates and guests. The supervisor may work flexible hours during busy periods and high-profile events, including nights, weekends, and holidays.

Requirements

• At least 1 year of prior housekeeping supervisory or coordinating experience.
• Prior housekeeping experience or other relevant environmental-services experience.
• Ability to maintain four-diamond cleanliness standards.
• Ability to work with management on special projects.
• Excellent customer-service and verbal-communication skills.
• Professional business appearance, attitude, and performance.
• Ability to communicate effectively with associates and guests in person or by cellular telephone/radio.
• Ability to work flexible hours as needed during busy periods and high-profile events, including nights, weekends, and holidays.
• Ability to work in a fast-paced environment and handle multiple priorities.
• Ability to handle stressful and busy hotel operations while maintaining a positive and professional demeanor.
• Ability to report to work on time and as scheduled.
• Ability to stand or walk for extended periods or an entire shift; frequent bending, overhead reaching, and squatting are required.
• Ability to communicate verbally and in writing in English with guests, management, and co-workers.
• Computer literacy, including payroll systems.
• Must meet appearance standards and maintain a high level of personal hygiene.

Responsibilities

• Assign special projects as directed by the Director of Housekeeping.
• Report needed repairs or discrepancies in guestrooms.
• Ensure Guest Room Attendants have appropriate supplies and linens.
• Assist with cleaning guestrooms when necessary.
• Assist in processing AM and PM room-status reports.
• Ensure Guest Room Attendants’ linen carts are neat and organized.
• Ensure guest-floor linen closets are fully stocked.
• Keep the supply cage stocked, neat, and clean.
• Punch in all guestrooms via phone after completion.
• Ensure VIP rooms are inspected as soon as possible.
• Prioritize check-out and vacated rooms.
• Maintain knowledge of the hotel, its facilities, and events.
• Help maintain a safe and secure environment for guests and associates.
• Inspect the cleaning and servicing of guestrooms and public areas.
• Build mutual trust, respect, and cooperation among co-workers and treat them fairly and equitably.
• Maintain a professional, neat, and organized appearance according to Omni standards.
• Respond swiftly and effectively to emergencies and safety situations.
• Promote a safe working and guest environment to reduce the risk of injury or accident.
• Attend required department trainings and meetings.
• Perform other duties required by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed