Housekeeping Supervisor (PM)

Choice Hotels International•Bloomington, MN

2d•Onsite

About The Position

The Housekeeping Supervisor oversees assigned housekeeping, public-space, and laundry operations, ensuring guest rooms and public areas are clean, restocked, and maintained to hotel standards. The supervisor inspects work, supports and trains employees, coordinates staffing and room availability with the Front Office, monitors safety and operational procedures, and helps resolve guest concerns. The role also supports employee engagement and performance through clear expectations, feedback, coaching, and counseling. The position is at the Radisson Blu Mall of America, a 500-room hotel connected to the Mall of America. The starting hourly wage is $23.50. The hotel operates 24 hours a day, seven days a week, so assigned shifts and duties may change as business needs require.

Requirements

At least one year of experience in a housekeeping supervisory or management position.
High school diploma or GED.
Ability to collaborate effectively with other hotel employees and managers.
Effective communication skills.
Strong organizational and critical-thinking skills and problem-solving ability.
Ability to work a variable schedule.
Experience with Opera operating systems.
Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious, and Show Integrity.
Ability to sit or stand for long periods; use proper lifting techniques; exert up to 75 pounds of force occasionally and/or 50 pounds frequently; move objects by lifting, carrying, pushing, or pulling; use equipment such as vacuum cleaners and buffers; move around the hotel by standing, walking, kneeling, and bending for extended periods; make repetitive arm, hand, and wrist movements; and communicate verbally and perceive sound by ear.
Ability to accommodate shift changes and altered duties as business needs require.

Responsibilities

Ensure operational and safety procedures are followed.
Inspect and approve employees’ work performance; continually inspect guest rooms and public spaces for cleanliness and adherence to hotel procedures.
Supervise guest complaints related to housekeeping operations and handle or oversee guest requests.
Provide leadership and training for housekeeping and laundry employees, including Choice Hotels and Radisson Blu training requirements and operating standards.
Communicate effectively and collaborate with hotel employees and managers to support teamwork and departmental goals.
Establish schedules and work assignments, determine staffing levels based on forecasted business, and supervise payroll-related items.
Participate in developing and implementing hotel business strategies aligned with Choice Hotels’ mission, vision, values, and strategies.
Complete shift checklists, reporting requirements, housekeeping reports, and guest-room status reports; communicate room status effectively.
Know hotel departments, hours of operation, and services, and answer basic housekeeping questions.
Support employees with training, supplies, and other resources to maintain quality guest rooms and public areas.
Comply with applicable federal, state, and local laws; maintain hotel keys and electronic cards according to key-control procedures.
Complete maintenance work orders and follow up; report hotel damage, hazards, or suspicious activity.
Supervise lost-and-found items in accordance with procedures and follow guest-room procedures, including do-not-disturb protocols.
Participate in deep cleaning, preventive maintenance, COVID protocols, departmental and hotel meetings, and required training programs.
Answer the housekeeping phone and handle or supervise guest requests.
Walk the hotel regularly for inspection purposes and report findings.
Manage day-to-day housekeeping, public-space, and laundry operations for assigned shifts; keep areas clean, restocked, and orderly.
Help develop and implement departmental processes, procedures, and standards that support service and financial goals.
Provide ongoing customer-service, technical, and safety training.
Track inventory, purchasing, and distribution of linens, cleaning supplies, guest-room and restroom supplies, and laundry supplies.
Supervise laundry operations or the outsourced laundry relationship and monitor departmental compliance with safety standards.
Coordinate room availability with the Front Office.
Develop and implement practices that support employee engagement; communicate performance expectations, provide ongoing feedback, and coach or counsel employees as needed.
Provide genuine hospitality and teamwork, take responsibility for guest service, listen and respond empathetically to guest problems, and use judgment to resolve concerns and support guest satisfaction.
Perform other duties as required by management to provide guest satisfaction and genuine hospitality.

Benefits

Employee discounts on thousands of hotels.
Complimentary meal in the associate cafeteria during the shift.
Free parking.
Paid sick time (Minnesota Earned Sick and Safe Time).
Full benefits package for full-time employees beginning the first of the month following 30 days of service, including health, dental, vision, short- and long-term disability, and auto insurance.
Employer-paid accident insurance and HSA contribution.
401(k) retirement plan.
Employee Assistance Program.
Paid vacation and sick time after 90 days.
Eight paid holidays after 90 days.
Paid bereavement after 90 days.
Paid floating holidays after one year.