Housekeeping Supervisor PM

GATE HR • Ponte Vedra Beach, FL

1d • Onsite

About The Position

Ponte Vedra Inn & Club is hiring a full-time PM Shift Housekeeping Supervisor to support the daily operations of the Housekeeping Department. Reporting to the Assistant Director of Housekeeping, this position supervises housekeeping team members, maintains cleanliness standards in guest rooms and public areas, conducts inspections, supports the training and development of new housekeepers, and partners with the Front Office and other departments to ensure exceptional guest experiences. The role helps uphold the resort’s standards of cleanliness, presentation, and service and ensures rooms are prepared for arrivals.

The position requires availability for a full-time PM shift schedule, including weekends, holidays, and split shifts as business needs require. The supervisor must be able to stand and walk for extended periods, move at a consistent pace, lift and move up to 35 pounds, and work safely with cleaning chemicals while wearing required personal protective equipment.

Requirements

• High school diploma or equivalent.
• At least one year of supervisory experience.
• Knowledge of guest room cleaning procedures, housekeeping equipment, cleaning supplies, and chemical handling practices.
• Ability to speak, read, write, and comprehend English sufficiently to communicate effectively with guests, members, and team members.
• Strong attention to detail and commitment to quality standards.
• Ability to lead, coach, and support team members in a fast-paced hospitality environment.
• Availability to work a full-time PM shift schedule, including weekends, holidays, and split shifts as business needs require.
• Ability to stand and walk for extended periods while moving at a consistent pace.
• Ability to lift, carry, and move up to 35 pounds, including cleaning supplies, equipment, and vacuum cleaners.
• Ability to work safely with cleaning chemicals and wear required personal protective equipment.

Nice To Haves

• Hotel or resort housekeeping experience.

Responsibilities

• Provide daily supervision, direction, and support to housekeeping team members in assigned areas.
• Assist with training and developing new housekeepers.
• Promote high standards of professionalism, appearance, courtesy, and guest service.
• Inspect cleaned departure rooms and provide coaching and feedback as needed.
• Inspect vacant rooms to ensure they are ready for arriving guests.
• Maintain high standards of cleanliness, appearance, and repair for guest rooms and public areas.
• Assign and monitor the use of clean-air machines as needed.
• Conduct daily inspections of guest accommodations, patios, public spaces, and surrounding exterior areas.
• Monitor the appearance of buildings and grounds and promptly report maintenance concerns.
• Ensure hallways, banisters, windows, and other guest-facing areas remain clean and presentable.
• Coordinate cleaning and maintenance needs with Porters and Window Washers.
• Review daily room assignments, room status information, and special requests to meet guest expectations.
• Complete required room reports and follow up on outstanding items.
• Prepare and organize housekeeping worksheets and daily work assignments.
• Partner with Front Desk team members to prioritize room turnover and ensure rooms are ready for arrivals by 3:00 p.m.
• Monitor end-of-shift procedures and ensure carts, supplies, and work areas are cleaned, organized, and secured.
• Maintain knowledge of Material Safety Data Sheets (MSDS) and proper chemical labeling procedures.
• Attend required training programs, departmental meetings, and safety courses.
• Report safety concerns immediately and help maintain a safe work environment.
• Work a flexible schedule, including weekends, holidays, and split shifts as business needs require.
• Perform additional duties and special projects as assigned by the Assistant Director of Housekeeping.

Benefits

• Competitive pay
• Paid time off, including vacation, holidays, and sick time
• Medical, dental, vision, life insurance, and disability coverage for eligible team members
• 401(k) with company match
• Flexible scheduling opportunities
• Complimentary parking and employee dining café
• Five-Diamond service training and professional development opportunities
• Certifications and continuing education opportunities
• Complimentary uniform dry-cleaning services
• Career growth and advancement opportunities throughout Gate Hospitality Group
• Preferred lodging rates
• Discounted golf and select recreational amenities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED