Housekeeping Supervisor- PM

LINE Austin•Newtown, CT

About The Position

The Housekeeping Supervisor joins the hotel team and supports day-to-day housekeeping operations. The role requires a genuine passion for hospitality, an entrepreneurial spirit, professionalism, and attention to detail. The supervisor inspects hotel rooms, public spaces, exteriors, and back-of-house areas; coordinates with Maintenance and the Front Desk; keeps operational systems and department reporting current; ensures supplies and equipment are ready for each shift; and assists with recruiting, training, guiding, managing, and evaluating employees. The company describes its work environment as diverse and inclusive.

Requirements

High school diploma or GED.
Strong communication skills.
Collaborative spirit.
Ethical conduct.
Computer proficiency, including Microsoft Office and Opera PMS.
Positive attitude.
Attention to detail.
Problem-solving abilities.

Nice To Haves

Three years of related experience in the hospitality industry is preferred.

Responsibilities

Maintain a courteous, gracious, and professional demeanor.
Establish and maintain good communication and teamwork with colleagues and other hotel departments.
Inspect arriving hotel rooms, public spaces, exteriors, and back-of-house areas daily and make necessary adjustments.
Notify Maintenance when rooms need to be placed out of order because of maintenance concerns.
Understand the Property Management System and ensure systems are updated to reflect daily operations.
Serve as a liaison for the Front Desk regarding guest requests.
Follow operational standards, policies, procedures, manuals, memos, and verbal instructions.
Maintain proper departmental reporting.
Maintain open-door communication with employees.
Keep supplies ready for the following shifts, including charged radios, prepared clipboards, and available keys.
Ensure team members have the supplies they need.
Assist in recruiting, training, guiding, managing, and evaluating employees.
Ensure staff understand their job expectations before holding them accountable.
Attend relevant meetings.