Resident Care Team Member Lead
Onni Group of Companies • Chicago, IL25d • $26 - $26
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Resident Care Team Member Lead (Housekeeping Supervisor)
Onni Group of Companies•Chicago, IL
•$26 - $26
About The Position
The Resident Care Team Member Lead (Housekeeping Supervisor) ensures that cleanliness, hygiene, and tidiness standards are maintained throughout the property. The role supervises the housekeeping and laundry departments to maintain standards and control costs. The position supports daily department operations, coordinates work among Housekeeping, Engineering, Front Office, and Laundry, and helps ensure guest rooms are cleaned and their status is accurately tracked. It also assists management with employee hiring, training, scheduling, evaluation, motivation, and coaching. The role requires professional guest service, adherence to company and safety policies, and the ability to work at different locations. The posted salary range is $25.50–$26.00 per hour. The role may involve using AI tools, with employees expected to follow company policies and applicable privacy and confidentiality requirements, and to review and disclose AI-assisted work appropriately.
Requirements
- High school diploma.
- Highly motivated and able to work independently.
- Effective verbal and written communication skills, including basic writing skills.
- Ability to speak clearly and professionally with others.
- Organized, with the ability to prioritize and multitask.
- Basic knowledge of workplace safety procedures.
- Ability to stand, sit, or walk for extended periods.
- Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
Responsibilities
- Inspect VIP rooms daily and provide high-level customer support.
- Run room reports, verify room status, identify discrepant rooms, prioritize room cleaning, and update the status of departing guest rooms.
- Assist in managing daily department activities.
- Coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
- Document and resolve discrepant-room issues with Guest Services.
- Prepare, distribute, and communicate changes to assignment sheets.
- Maintain a detailed account of issues and communicate them to the next shift.
- Assist with collecting payroll-related time cards and reports when needed.
- Assist management with hiring, training, scheduling, evaluating, motivating, and coaching employees.
- Report maintenance problems, safety hazards, accidents, and injuries; complete safety training and certifications.
- Ensure uniforms and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Protect company assets and ensure adherence to quality expectations and standards.
- Welcome and acknowledge guests according to company standards.
- Anticipate and address guests' service needs and assist individuals with disabilities.
- Develop and maintain positive working relationships with others.
- Follow company, safety, and security policies and procedures.
- Work at different locations.
- Perform other duties as required.
Benefits
- Competitive pay and a comprehensive benefit package.
- Health Savings Account.
- Flexible Spending Account.
- Employee Assistance Program.
- Annual education allowance.
- Referral program.
- Team-building events.
- Friends and family rates for Level Hotels & Furnished Suites, The Opus Hotel, and The Emily Hotel.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
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