Housekeeping Supervisor - Full Time

PCH Hotels & Resorts•Mobile, AL

About The Position

The Housekeeping Supervisor coordinates and supervises the daily operations of the Housekeeping and Laundry Departments at Battle House Hotel and Spa. The role oversees access and tracking of master and section keys, housekeeping productivity, special cleaning assignments, linen and amenity inventories, supplies, equipment repairs, and staffing. The supervisor provides department guidance and training, supports guest service, maintains cleanliness and inspection standards, and works with the Housekeeping Manager to develop and maintain hotel cleaning schedules.

Requirements

Exceptional guest service skills.

Responsibilities

Coordinate and supervise daily operations of the Housekeeping and Laundry Departments.
Manage daily sign-in and sign-out of master and section keys, ensuring they are tracked and secured.
Monitor housekeeping productivity by tracking vacant dirty rooms at specified times and notifying the manager of potential concerns.
Assign special cleaning tasks, including high and low dusting and coffee pot cleaning.
Ensure consistent cleaning and tracking of bedspreads, tubs, tile, and mildew.
Take responsibility for AAA inspection rooms and ensure they meet or exceed AAA guidelines.
Enforce the red-sticker Linen Standard of Operating Procedures.
Complete accident and incident reports promptly.
Manage weekly inventory, ordering, and maintenance of cleaning supplies, guest supplies, office supplies, and uniforms based on projected occupancy and budgeted wages.
Manage inventory efficiently to minimize waste and control expenses.
Review inspection-room requirements during pre-shift meetings and schedule staffing according to occupancy, labor costs, guest satisfaction, and budgeted wages.
Maintain linen par levels and order linen based on seasonal demand.
Promptly report and follow up on equipment repairs for laundry, housekeeping, and contract labor operations.
Maintain a productivity sheet to monitor performance and identify improvement opportunities.
Collaborate with the Housekeeping Manager on a comprehensive cleaning schedule for all hotel areas.
Monitor attendance, address tardiness, and control call-offs.
Inspect linen for damage, recommend appropriate treatment, and ensure proper use and distribution, including adequate stock on guest-room floors and in the pool area.
Provide department guidance and training.
Respond promptly and professionally to guest service calls.