About The Position

The Floor Supervisor (Housekeeping) prepares staff schedules and work distribution reports to ensure all sections are covered. The supervisor inspects guest rooms and public areas daily to confirm they meet company cleaning standards, and trains and supervises new associates while providing ongoing training for current staff. The role includes checking early make-ups, special requests, and VIPs; maintaining written lost-and-found records; running a departure report and rechecking rooms in the assigned section; and writing repair work orders. Broken door locks and safety hazards must be reported to management immediately. The position calls for a strong work ethic, self-initiative, and the ability to work as part of a team focused on providing great guest experiences. Varying schedules, including nights, weekends, and holidays, may be required. Physical requirements are described as those of an in-office role and include working in a standard office environment, prolonged desk and computer work, occasional standing and walking, frequent fine motor tasks, effective verbal and written communication, occasional bending, reaching, or carrying, and the ability to lift or move 10–25 pounds as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

  • High work ethic and self-initiative.
  • Ability to work as part of a team.
  • May be required to work varying schedules, including nights, weekends, and holidays.
  • Ability to work in a standard office environment, including prolonged periods sitting at a desk and working on a computer (6–8 hours a day).
  • Ability to perform occasional standing and walking and frequent fine motor tasks, including keyboarding, using a mouse or trackpad, writing, and operating office equipment.
  • Ability to communicate effectively verbally and in writing.
  • Ability to occasionally stand, walk, bend, reach, or carry items.
  • Ability to lift and/or move 10–25 pounds as needed.
  • Visual ability to read computer screens and printed materials, maintain close visual focus for extended periods, and differentiate colors for certain roles.
  • Ability to hear and participate in conversations and meetings and use a phone and/or headset.

Responsibilities

  • Prepare staff schedules and complete work distribution reports to ensure all sections are covered.
  • Inspect guest rooms and public areas daily to ensure they meet company cleaning standards.
  • Train and supervise new associates and provide ongoing training for current staff.
  • Check for early make-ups, special requests, and VIPs.
  • Maintain written records for lost and found.
  • Run a departure report and recheck all rooms in the assigned section.
  • Write work orders for repairs and immediately report broken door locks or safety hazards to management.
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