Hotel Housekeeping Supervisor $23 per hour

The Commerce Casino and Hotel•Commerce, CA

About The Position

The Hotel Housekeeping Supervisor oversees hotel housekeeping processes, including staff coordination, room and public-area cleanliness, inventory control, guest service, and compliance with safety, sanitation, and loss-prevention standards. The role provides staff with communication, training, coaching, counseling, and performance feedback, and helps maintain smooth housekeeping operations. Supervisory authority is limited to making suggestions or recommendations about staff to the Director of Hotel Operations, who makes managerial decisions. The supervisor may not take actions requiring a Key Employee license. The position requires regular attendance and availability to work, professionalism and courtesy with guests and employees, and a willingness to help coworkers. The hotel operates 24 hours a day, seven days a week, and schedules may vary depending on business needs.

Requirements

Obtain a casino work permit from the Los Angeles County Sheriff's Department.
Be able to communicate in English and communicate effectively with guests.
Have a self-starting personality and an even disposition.
Maintain a professional appearance and manner.
Be willing to help coworkers with their duties and work as a team player.
Be able to grasp, lift, carry, or otherwise move materials weighing up to 100 pounds.
Be able to stand, walk, bend, reach, and move continuously while inspecting rooms on all hotel floors.
Be able to move throughout the building and bend, stoop, and reach to assist staff when needed.
Follow hotel security procedures, including key controls, safe lifting, chemical handling, and reporting safety hazards and concerns.
Meet hotel standards for work procedures, dress, grooming, punctuality, and attendance; adapt to changes, learn or improve skills, solve routine problems, and ask for help when unsure.

Responsibilities

Oversee housekeeping staff by providing open communication, training, coaching, counseling, and performance feedback to support efficiency.
Oversee and inspect cleaning of guest rooms, turndown service, public areas, and back-of-house areas.
Ensure compliance with accident and loss prevention programs and health and sanitation standards and regulations.
Assign work to staff, reviewing special requests and areas of concentration to support smooth operations.
Issue supplies and goods to staff at the beginning of shifts, maintain inventory controls, ensure supplies are available, and control expenses.
Respond to guest requests, concerns, and problems to support guest satisfaction.
Log found items and respond to Lost and Found inquiries.
Implement emergency training and procedures to protect the hotel, guests, staff, and company assets.
Maintain professionalism and courtesy with guests and employees, encourage staff to resolve concerns, and take proactive approaches to guest issues.
Help employees understand changing guest needs and expectations and how to exceed them.
Comply with attendance rules, remain available to work regularly, and perform other job-related duties as assigned.