Hotel Housekeeping Supervisor

Kinseth Hospitality Companies•Minneapolis, MN

About The Position

The Hotel Housekeeping Supervisor directs the hotel’s housekeeping program to ensure the property is clean, orderly, and attractive. The supervisor may perform duties personally or delegate them to departmental staff, and directly supervises 10–30 Housekeeping Department employees. The role includes setting housekeeping and laundry standards, scheduling work within budgeted labor guidelines, monitoring supplies and chemical use, inspecting rooms and property conditions, and responding to guest concerns. The supervisor also follows KHC policies and property-specific guidelines, including dress, safety, and performance standards, and is expected to maintain a professional image and report to work as scheduled.

Requirements

Ability to perform the physical demands of the job, including regularly standing, walking, talking, and hearing; frequently handling, grasping or typing, and stooping, kneeling, crouching, bending or twisting; and occasionally sitting, reaching, climbing or balancing, and smelling.
Ability to frequently lift or move up to 25 pounds and occasionally lift or move up to 50 pounds.
Required vision abilities include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.
Follow proper safety precautions at all times to avoid injuries.
Maintain a professional image and report to work as scheduled.

Responsibilities

Establish standards and procedures for housekeeping and laundry work, including safety, chemical use, cleaning, and storage.
Plan work schedules to ensure adequate service and compliance with budgeted labor guidelines.
Monitor chemical systems and usage, laundry, and cleaning procedures to control costs.
Maintain MSDS sheets and educate staff on safety protocols.
Inspect hotel guestrooms daily and assist with guestroom cleaning or laundry as needed.
Ensure proper storage and security of housekeeping room keys.
Communicate regularly with the Front Desk about room inventory status and update the front desk system.
Address guest questions, concerns, or problems promptly to support guest satisfaction.
Inspect and evaluate the physical condition of the property, including examining carpets, drapes, and furniture for stains, damage, or wear.
Plan carpet shampooing, mattress turning, and spring and fall extensive cleaning.
Submit recommendations to management regarding painting, repairs, furnishings, equipment relocation, and space reallocation.
Inventory and purchase supplies and equipment according to purchasing guidelines and budget.
Investigate improved cleaning instruments and methods.
Inventory, secure, and manage guest lost and found.
Schedule and inspect deep cleaning.
Follow KHC handbook policies and property-specific guidelines and standards, including dress, safety, and performance standards.
Interview, hire, and train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints; and resolve problems.