Housekeeping Supervisor | Hotel Zoso

Columbia Hospitality•Palm Springs, CA

1d•Onsite

About The Position

The Housekeeping Supervisor assists in managing the day-to-day operations of Hotel Zoso’s Housekeeping department. The role helps ensure housekeeping services meet or exceed established standards, supports budget and inventory management, conducts inspections, and coordinates with guests, clients, team members, and other departments. The supervisor also leads staff through selection, supervision, training, scheduling, development, discipline, and counseling, and participates in the property’s Manager on Duty program as needed.

Requirements

At least 3 years of housekeeping experience in a similar environment.
Ability to read, write, speak, and understand Spanish and English.
General management skills, including time management, information analysis, planning and organizing, decision making, problem solving, and delivering results.
Financial management skills, including budget management, expense control, and analysis of Profit and Loss statements.

Nice To Haves

Prior housekeeping lead or supervisory experience.

Responsibilities

Assist in managing daily Housekeeping department operations and follow applicable policies and procedures, including key control and lost and found.
Develop and implement procedures so housekeeping activities and services meet or exceed established standards and goals.
Conduct daily inspections of serviced guestrooms, front-of-house areas, storage rooms, and relevant back-of-house areas.
Assist in managing the departmental budget and monitor revenue, expenses, and labor costs.
Immediately report unsafe conditions and ensure equipment is properly maintained and functioning.
Ensure equipment is used only as intended.
Maintain department equipment and supply inventory at levels appropriate to property requirements.
Advise guests, clients, and team members on housekeeping matters.
Evaluate patterns or trends in guest complaints and plan and implement corrective actions.
Communicate regularly with all departments to keep staff informed of updates, changes, and problematic situations.
Protect housekeeping supplies, equipment, and inventory by establishing and ensuring adherence to security standards.
Participate in the property’s Manager on Duty program as needed.
Ensure timely and courteous follow-through on client, guest, and team member requests.
Select, supervise, train, develop, schedule, discipline, and counsel staff.
Demonstrate positive leadership that empowers and inspires employees to meet and exceed standards.
Perform the duties of any supervised position as needed.
Conduct training on job standards and areas of responsibility as needed.

Benefits

Commuter/parking allowance.
Tip or tip-pooling eligibility.
Daily pay option.
Paid time off and holiday pay.
Medical, dental, vision, and disability benefits.
401(k).
HSA/FSA plans with employer contribution.
Referral bonus.
Discounted lodging, dining, spa, golf, and retail.
Employee Assistance Program.
Volunteer opportunities.
Committee participation opportunities.
Task force work opportunities at locations across the globe.
Online learning platform.
Third-party perks, including discounts on pet insurance, rental cars, movie and concert tickets, theme parks, and attractions.