Hotel Housekeeping Supervisor

Kinseth Hospitality•Dubuque, IA

About The Position

The Housekeeping Supervisor directs the hotel’s housekeeping program to maintain clean, orderly, and attractive property conditions. The role leads and supports the housekeeping team, establishes work standards and procedures, plans schedules within budgeted labor guidelines, and oversees housekeeping and laundry operations. The supervisor helps ensure guest satisfaction, cost control, staff safety, and compliance with company and property policies. The position directly supervises 10–30 housekeeping employees and may personally assist with guestroom cleaning or laundry as needed.

Requirements

Strong leadership skills.
Ability to multitask.
Team-player attitude.
Hardworking and dependable.
Ability to perform the physical demands of the role, including regularly standing and walking; frequently handling, grasping, typing, and stooping, kneeling, crouching, bending, or twisting; and lifting or moving up to 25 pounds frequently and up to 50 pounds occasionally.
Ability to follow proper safety precautions at all times.
Required vision abilities include close, distance, color, peripheral, and depth perception, and the ability to adjust focus.

Responsibilities

Establish work standards and procedures for housekeeping and laundry staff, including safety, chemical use, cleaning, and storage.
Plan work schedules to provide adequate service within budgeted labor guidelines.
Monitor chemical systems and usage, laundry operations, and cleaning procedures to control costs.
Maintain MSDS sheets and educate staff on safety protocols.
Inspect hotel guestrooms daily and assist with cleaning guestrooms or laundry when needed.
Ensure proper storage and security of housekeeping room keys.
Communicate regularly with the Front Desk about room inventory status and update the front desk system.
Respond promptly to guest questions, concerns, or problems to support guest satisfaction.
Inspect and evaluate the physical condition of the property, including carpets, drapes, and furniture for stains, damage, or wear.
Plan carpet shampooing, mattress rotations, and seasonal extensive cleaning.
Submit recommendations to management regarding painting, repairs, furnishings, equipment relocation, and space allocation.
Inventory and purchase supplies and equipment according to purchasing guidelines and budget.
Investigate improved cleaning tools and methods.
Inventory, secure, and manage guest lost and found.
Schedule and inspect deep cleaning.
Follow KHC handbook policies and property-specific guidelines and standards, including dress code, safety, and performance standards; maintain a professional image and report to work as scheduled.
Supervise 10–30 employees, including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.