Hotel Housekeeping Supervisor

Holiday Inn Dubuque / Galena (Kinseth Hospitality)•Dubuque, IA

1d•$19 - $21

About The Position

The Hotel Housekeeping Supervisor directs the hotel housekeeping program to ensure the property is clean, orderly, and attractive. The supervisor performs duties personally or delegates them to departmental staff, while following KHC policies, the employee handbook, and property-specific guidelines and standards. The role supervises 10–30 Housekeeping Department employees and is responsible for staffing, training, work direction, performance management, and resolving complaints and problems. The position establishes housekeeping and laundry standards and procedures, plans work schedules within budgeted labor guidelines, monitors cleaning and laundry chemical usage, and maintains safety documentation and staff education. It also oversees guestroom inspections, room-key security, room-status communication with the Front Desk, guest concerns, property-condition inspections, supplies and equipment, lost and found, and deep-cleaning schedules. The supervisor may assist with guestroom cleaning or laundry as needed. The role requires regular standing and walking, frequent handling and bending movements, and lifting or moving items up to 50 pounds on occasion. Employees must follow safety precautions and maintain a professional image and scheduled attendance.

Requirements

Ability to perform the essential duties and responsibilities of the position.
Ability to meet the described physical demands, including frequently lifting or moving up to 25 pounds and occasionally lifting or moving up to 50 pounds.
Ability to follow safety precautions and applicable company policies and standards.

Responsibilities

Establish standards and procedures for housekeeping and laundry work, including safety, chemical usage, cleaning, and storage.
Plan work schedules to ensure adequate service while meeting budgeted labor guidelines.
Monitor laundry and cleaning chemical systems and usage to control costs.
Maintain MSDS sheets and educate staff on safety protocols.
Inspect hotel guestrooms daily and assist with guestroom cleaning or laundry as needed.
Ensure proper storage and security of housekeeping room keys.
Communicate regularly with the Front Desk about room inventory status and update the front desk system.
Address guest questions, concerns, and problems promptly to support guest satisfaction.
Inspect and evaluate the physical condition of the property, including carpets, drapes, and furniture; plan carpet shampooing, mattress rotation, and spring and fall extensive cleaning.
Submit recommendations to management regarding painting, repairs, furnishings, equipment relocation, and space reallocation.
Inventory and purchase supplies and equipment according to purchasing guidelines and budget.
Investigate new and improved cleaning instruments and methods.
Inventory, secure, and manage guest lost and found.
Schedule and inspect deep cleaning.
Supervise 10–30 Housekeeping Department employees, including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints and resolving problems.
Follow KHC policies, handbook requirements, and property-specific guidelines and standards, including dress code, safety, and performance standards; maintain a professional image and report to work as scheduled.