HOTEL HOUSEKEEPING SUPERVISOR

Fine Hospitality Group LLC•Mammoth Lakes, CA

2d•$21 - $22

About The Position

The Hotel Housekeeping Supervisor directs the hotel’s housekeeping program to maintain clean, orderly, and attractive conditions. The role supervises housekeeping and laundry operations, assigns and oversees staff work, supports training and recruitment, and ensures department procedures and hotel standards are followed. The supervisor inspects rooms and public areas, manages linen and supply inventories, and helps ensure staff have the tools and equipment needed to perform their duties. The position provides courteous, professional guest service; responds to complaints, special requests, and repair needs; and communicates relevant issues to management and other departments. It also helps maintain departmental security, resource use, and costs, and promotes teamwork and quality service. Performance evaluations consider measurable contributions to hotel metrics and goals.

Requirements

Customer service experience in any service establishment.
Ability to speak English fluently.
Medically fit and in overall good general health.
Able to carry or lift items weighing up to 50 pounds.
Able to push or pull up to 150 pounds.
Frequent standing and movement around the facility.
Frequent bending, stooping, and kneeling.
Frequent handling of objects and equipment.
Willingness to work weekends and/or holidays.
Ability to work flexible hours to meet hotel needs.

Nice To Haves

Effective communication skills
Customer service skills
Well-groomed and professional appearance
Self-motivated
Cooperative
Good team player
Good listener
Detail oriented

Responsibilities

Supervise housekeeping and laundry operations to ensure quality standards are met and hotel procedures are followed.
Ensure cleanliness, hygiene, and tidiness in rooms, corridors, and public areas.
Assign rooms and tasks to housekeeping staff; instruct, delegate, and oversee their work.
Assist with employee training and recruitment, identify departmental training needs, and recommend training to management.
Ensure employees have the tools and equipment needed to perform their duties.
Understand PAR levels and submit monthly linen and terry inventory.
Inspect assigned rooms and public areas to ensure furnishings, equipment, and linens are clean and in good repair.
Oversee ordering, delivery, counting, and storage of linens and other supplies, including bathroom items, equipment, and cleaning materials.
Immediately report fouling, breakages, or decommissioned items to the duty manager for resolution or charge.
Notify management of housekeeping staffing, material, and equipment needs, and when supply or equipment PAR levels are insufficient.
Maintain procedures for security of lost-and-found items.
Maximize resource use and maintain costs according to guidelines.
Respond to guest complaints, special requests, and repair needs, and inform the Front Office Manager or General Manager.
Provide product quality standards and optimum service to hotel guests, and help maintain customer satisfaction.
Provide timely feedback to the supervisor or General Manager.
Promote teamwork and quality service through daily communication and coordination with other departments.
Assist with other duties as assigned.