Housekeeping Supervisor | Hotel Zoso
About The Position
The Housekeeping Supervisor assists in managing the day-to-day operations of the Housekeeping department at Hotel Zoso. This includes ensuring that housekeeping activities and services meet or exceed established standards, inspecting guest and back-of-house areas, helping manage the departmental budget, and maintaining appropriate equipment and supply inventories. The supervisor advises guests, clients, and team members on housekeeping matters and coordinates communication with other departments. They also select, supervise, train, develop, schedule, discipline, and counsel staff, and may perform the duties of any supervised position as needed. Participation in the property’s Manager on Duty program may be required as needed.
Requirements
- At least 3 years of housekeeping experience in a similar environment.
- Ability to read, write, speak, and understand Spanish and English.
- General management skills, including time management, information analysis, planning and organizing, decision making, problem solving, and delivery of results.
- Financial management skills, including budget management, expense control, and analysis of Profit and Loss statements.
Nice To Haves
- Prior housekeeping lead or supervisory experience.
Responsibilities
- Assist in managing the day-to-day operations of the Housekeeping department.
- Follow applicable policies and procedures, including key control and lost and found.
- Develop and implement procedures to ensure housekeeping activities and services meet or exceed established standards and goals.
- Conduct daily inspections of serviced guestrooms, front-of-house areas, storage rooms, and relevant back-of-house areas.
- Assist in managing the departmental budget and monitor revenue, expenses, and labor costs.
- Report unsafe conditions immediately.
- Ensure equipment is properly maintained, functioning, and used only as intended.
- Maintain department equipment and supply inventory levels appropriate to property requirements.
- Advise guests, clients, and team members on housekeeping matters.
- Evaluate patterns or trends in guest complaints and plan and implement corrective actions.
- Communicate regularly with all departments about updates, changes, and problematic situations.
- Secure housekeeping supplies, equipment, and inventory by establishing and enforcing security standards.
- Participate in the property’s Manager on Duty program as needed.
- Follow through promptly and courteously on client, guest, and team member requests.
- Select, supervise, train, develop, schedule, discipline, and counsel staff.
- Demonstrate positive leadership that empowers and inspires employees to meet and exceed standards.
- Perform the duties of any supervised position as needed.
- Conduct training on job standards and areas of responsibility as needed.
Benefits
- Commuter/parking allowance
- Tip and tip-pooling eligibility
- Daily pay
- Paid time off and holiday pay
- Medical, dental, vision, and disability benefits
- 401(k)
- HSA/FSA plans with employer contribution
- Referral bonus
- Discounted lodging, dining, spa, golf, and retail
- Employee Assistance Program
- Volunteer opportunities
- Committee participation opportunities
- Task force work opportunities
- Online learning platform
- Third-party perks, including discounts on pet insurance, rental cars, movie and concert tickets, theme parks, and attractions
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
