Hotel Housekeeping Supervisor

Hilton Garden Inn (Kinseth Hospitality) • Iowa City, CA

1d

About The Position

The Hotel Housekeeping Supervisor directs the hotel housekeeping program to ensure the property is clean, orderly, and attractive. The supervisor establishes standards and procedures for housekeeping and laundry staff, plans schedules within labor guidelines, monitors chemical use and cleaning procedures, and maintains safety documentation and training. The role includes daily guestroom inspections and may involve helping clean rooms or perform laundry duties as needed.

The supervisor coordinates with the Front Desk on room inventory, responds promptly to guest concerns, evaluates the physical condition of the property, and plans deep cleaning and other upkeep. The role also involves purchasing and inventorying supplies and equipment, managing lost and found, and submitting recommendations to management on repairs, furnishings, painting, equipment, and space use. The supervisor directly manages 10–30 housekeeping employees and performs related personnel responsibilities in accordance with company policies and applicable laws.

Previous housekeeping experience, reliable transportation, punctuality, and dependable attendance are required. Competitive pay is based on experience and qualifications.

Requirements

• Previous housekeeping experience.
• Reliable transportation.
• Punctuality and dedicated attendance.
• Ability to perform the stated physical demands, including frequently lifting or moving up to 25 pounds and occasionally lifting or moving up to 50 pounds.

Responsibilities

• Establish standards and procedures for housekeeping and laundry work, including safety, chemical usage, cleaning, and storage.
• Plan work schedules to provide adequate service within budgeted labor guidelines.
• Monitor chemical systems and laundry and cleaning procedures to control costs.
• Maintain MSDS sheets and educate staff on safety protocols.
• Inspect hotel guestrooms daily and assist with room cleaning or laundry as needed.
• Ensure proper storage and security of housekeeping room keys.
• Communicate regularly with the Front Desk about room inventory status and update the front desk system.
• Respond promptly to guest questions, concerns, or problems to support guest satisfaction.
• Inspect and evaluate the physical condition of the property, including carpets, drapes, and furniture.
• Plan carpet shampooing, mattress turning, and spring and fall extensive cleaning.
• Submit recommendations to management regarding painting, repairs, furnishings, equipment relocation, and space reallocation.
• Inventory and purchase supplies and equipment in accordance with purchasing guidelines and budget.
• Investigate new and improved cleaning instruments and methods.
• Inventory, secure, and manage guest lost and found.
• Schedule and inspect deep cleaning.
• Supervise 10–30 Housekeeping Department employees, including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints and resolving problems.
• Follow KHC policies and property-specific guidelines and standards, maintain a professional image, and report to work as scheduled.

Benefits

• Health, dental, and vision benefits available.
• DailyPay.
• 401(k).
• Paid training.
• Paid PTO.
• Referral program.
• Discounts at Kinseth Hotel Corporation hotels and restaurants.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed