Hotel Housekeeping Supervisor

Kinseth Hospitality Companies•Dubuque, IA

About The Position

The Hotel Housekeeping Supervisor directs the hotel housekeeping program to ensure the property is clean, orderly, and attractive. The supervisor performs duties personally or delegates them to departmental staff, establishes housekeeping and laundry standards and procedures, and oversees staffing, safety, service quality, supplies, and property condition. The role directly supervises 10–30 Housekeeping Department employees and carries out hiring, training, work assignment, performance management, and employee relations responsibilities in accordance with company policies and applicable laws. The supervisor is responsible for following Kinseth Hotel Corporation policies and property-specific guidelines, including dress code, safety, and performance standards. Employees are expected to maintain a professional image and report to work as scheduled. Physical duties include standing and walking regularly; handling and moving items; and frequently lifting or moving up to 25 pounds, with occasional lifting or moving up to 50 pounds.

Requirements

Ability to carry out the duties and responsibilities of a hotel housekeeping supervisor.
Ability to meet the physical demands of the role, including regularly standing and walking; frequently handling items and stooping, kneeling, crouching, bending, or twisting; and frequently lifting or moving up to 25 pounds and occasionally up to 50 pounds.
Required vision abilities include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.
Follow applicable safety precautions and company policies and property-specific standards.

Responsibilities

Establish standards and procedures for housekeeping and laundry work, including safety, chemical use, cleaning, and storage.
Plan work schedules to provide adequate service while meeting budgeted labor guidelines.
Monitor chemical systems, chemical usage, laundry, and cleaning procedures to control costs.
Maintain MSDS sheets and educate staff about safety protocols.
Inspect hotel guestrooms daily and assist with guestroom cleaning or laundry as needed.
Ensure proper storage and security of housekeeping room keys.
Communicate regularly with the Front Desk about room inventory status and update the front desk system.
Respond promptly to guest questions, concerns, and problems to support guest satisfaction.
Inspect and evaluate the physical condition of the property, including carpets, drapes, and furniture for stains, damage, or wear.
Plan carpet shampooing, mattress rotation, and extensive spring and fall cleaning.
Submit recommendations to management concerning painting, repairs, furnishings, equipment relocation, and space reallocation.
Inventory and purchase supplies and equipment according to purchasing guidelines and budget.
Investigate new or improved cleaning instruments and methods.
Inventory, secure, and manage guest lost and found.
Schedule and inspect deep cleaning.
Follow KHC handbook policies and property-specific guidelines and standards, including dress code, safety, and performance standards.
Maintain a professional image and report to work as scheduled.
Supervise 10–30 Housekeeping Department employees, including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.