Hotel Housekeeping Supervisor $23 per hour

Commerce Casino•Commerce, CA

4d•Onsite

About The Position

The Hotel Housekeeping Supervisor oversees housekeeping operations, including staff communication, training, coaching, counseling, and performance feedback. The role monitors and inspects guest-room cleaning, turndown service, public areas, and back-of-house areas to support cleanliness, guest satisfaction, and compliance with safety, loss-prevention, health, and sanitation standards. The supervisor assigns work, issues supplies, responds to guest concerns, manages Lost and Found inquiries, and implements emergency procedures. The position also supports guest service, staff problem-solving, and housekeeping tasks as needed. Supervision of employees is limited to suggestions or recommendations to the Director of Hotel Operations, who makes managerial decisions; the supervisor may not take actions requiring a Key Employee license. Commerce Casino operates 24 hours a day, seven days a week, and schedules may vary with business needs.

Requirements

Obtain a casino work permit from the Los Angeles County Sheriff’s Department.
Understand that employee-supervision recommendations are limited to suggestions to the Director of Hotel Operations and that the position cannot take actions requiring a Key Employee license.
Ability to communicate in English and communicate effectively with guests.
Self-starting personality with an even disposition.
Maintain a professional appearance and manner.
Willingness to help coworkers and work as part of a team.
Ability to grasp, lift, carry, or otherwise move material weighing up to 100 pounds.
Ability to stand, walk, bend, reach, and move continuously while inspecting rooms on all hotel floors.
Ability to move throughout the building, bend, stoop, and reach to assist other staff when needed.
Maintain professional, courteous, and respectful interactions with guests and employees.
Meet hotel standards for work procedures, dress, grooming, punctuality, and attendance; adapt to changes, learn or improve skills, solve routine problems, and ask for help when needed.
Follow hotel security policies and procedures, including key controls, safe lifting, chemical handling, and reporting safety hazards and concerns.

Responsibilities

Oversee housekeeping staff by communicating, training, coaching, counseling, and providing performance feedback.
Oversee and inspect cleaning of guest rooms, turndown service, public areas, and back-of-house areas.
Ensure compliance with accident and loss-prevention programs, health and sanitation standards, and regulations.
Assign work to staff, including reviewing special requests and areas of focus.
Issue supplies and goods at the start of shifts, control inventory, and help manage expenses.
Respond to guest requests, concerns, and problems.
Record items in Lost and Found and respond to inquiries.
Implement emergency training and procedures to protect the hotel, guests, staff, and company assets.
Maintain attendance and availability for regular work.
Extend professionalism and courtesy to guests and encourage staff to resolve guest and employee concerns.
Provide accessible, proactive customer service and help employees understand and exceed guests’ changing needs and expectations.
Assist other staff members with their duties when needed.
Perform other job-related duties as assigned.