Housekeeping Floor Supervisor

Omni Hotels & Spas•Oklahoma City, OK

About The Position

The Housekeeping Floor Supervisor ensures that cleaning and servicing of guestrooms, public areas, back-of-house areas, and landings meet Omni four-star/four-diamond standards. The supervisor inspects room cleaning and servicing, reports repairs or discrepancies, and ensures Guest Room Attendants have appropriate linens and supplies. The role also supports room cleaning and room-status reporting as needed, maintains organized and stocked linen and supply areas, and helps promote a safe, secure, and professional hotel environment.

Requirements

At least 1 year of prior supervisory or coordinating experience in housekeeping.
Prior housekeeping experience or other relevant environmental services experience.
Ability to maintain four-diamond-level cleanliness standards.
Ability to work with management on special projects.
Excellent customer service and verbal communication skills.
Professional business appearance, attitude, and performance.
Ability to communicate effectively with associates and guests in person or by cellular telephone/radio.
Ability to work flexible hours as needed during busy periods and high-profile events, including nights, weekends, and holidays.
Ability to work in a fast-paced environment and handle multiple priorities.
Ability to handle stressful and busy hotel operations.
Ability to maintain a positive and professional demeanor and composure at all times.
Ability to report to work on time and as scheduled.
Ability to meet appearance standards and maintain a high level of personal hygiene.
Ability to communicate verbally and in writing in English with guests, management, and co-workers.
Computer literacy, including use of payroll systems.
Ability to stand for extended periods, including at least 8 hours per shift, and to walk or stand for extended periods.
Ability to frequently bend, reach overhead, squat, and twist.
Ability to lift, push, pull, and carry moderate weight.

Responsibilities

Assign special projects as directed by the Director of Housekeeping.
Report needed repairs or discrepancies in guest rooms.
Ensure Guest Room Attendants have appropriate supplies and linens.
Assist with cleaning guest rooms when necessary.
Assist in processing AM and PM room status reports.
Ensure Guest Room Attendants’ linen carts are neat and well organized.
Ensure linen closets on guest room floors are fully stocked.
Keep the supply cage stocked, neat, and clean.
Ensure all guest rooms are punched in via the phone after completion.
Ensure VIP rooms are inspected as soon as possible.
Prioritize check-out and vacated rooms.
Maintain knowledge of the hotel, its facilities, and events.
Help maintain a safe and secure environment for hotel guests and associates.
Inspect the cleaning and servicing of guestrooms and public areas.
Encourage mutual trust, respect, and cooperation among co-workers, and treat them fairly and equitably.
Maintain a professional, neat, and organized appearance according to Omni Boston Seaport standards.
Respond swiftly and effectively to emergency or safety situations.
Promote a safe work and guest environment to reduce the risk of injury or accident.
Attend required department trainings and meetings.
Perform other duties required by management.