Housekeeping Floor Supervisor

Hotel Californian•Santa Barbara, CA

About The Position

The Housekeeping Floor Supervisor oversees housekeeping personnel to ensure hotel rooms and public areas are clean, orderly, attractive, and maintained to company standards. The role includes assigning and inspecting work, responding to service and equipment complaints, maintaining operational records, and taking corrective action. The supervisor also supports staff training and development, guest service, safety procedures, and coordination with other hotel departments. Responsibilities may change in accordance with Hotel Californian’s business needs, and additional or different duties may be assigned.

Requirements

At least 6 years of experience in housekeeping or hotel operations.
At least 1 year of previous hotel management experience.
Excellent customer service skills.
Ability to lead and mentor a team.
Interpersonal skills to deal effectively with business contacts.
Professional appearance and demeanor.
Ability to work varied shifts, including weekends and holidays.
High school diploma or equivalent.
Basic computer skills, including knowledge of Microsoft Office programs.
Ability to communicate effectively in English, both orally and in writing.
Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to the safety or health of the employee or others.

Responsibilities

Supervise assigned floors and ensure rooms, hallways, lockers, and lobbies are cleaned to company standards.
Maintain records of repairs needed, lost-and-found items, and employee work quality; report repairs and prepare maintenance service requests.
Complete morning and afternoon room-status reports and forward them to the Housekeeping office.
Inspect rooms daily and document whether service meets quality standards.
Counsel and discipline employees who violate department policies, practices, or procedures, following progressive counseling guidelines.
Promote teamwork, performance feedback, recognition, mutual respect, employee satisfaction, training, and succession planning, while supporting the company’s diversity commitment and complying with company policies and legal requirements.
Oversee training of Room Attendants.
Manage delivery and measurement of guest service in accordance with company service standards and brand attributes.
Provide input on researching, developing, evaluating, and implementing products, services, technology, and processes to maintain a competitive position and anticipate changing customer needs.
Conduct daily briefings and instruct employees on cleaning products in accordance with OSHA chemical Right to Know standards.
Respond to emergency situations.
Maintain key control.
Supervise Laundry employees when applicable.
Communicate with Guest Services about discrepant rooms and physically check rooms to determine their status.
Handle lost-and-found items according to standards.
Carry an active pager or radio to maintain contact with the Front Office and/or Engineering.
Monitor VIPs, special guests, and special requests.
Perform other job-related duties as requested.