Housekeeping Floor Supervisor

HC Assetco LLC•Santa Barbara, CA

About The Position

The Housekeeping Floor Supervisor oversees housekeeping personnel to ensure that hotel rooms and shared areas are clean, orderly, attractive, and maintained to Company standards. The role assigns duties, inspects work, investigates service or equipment complaints, and takes corrective action. Responsibilities also include maintaining housekeeping records, training employees, supporting guest service standards, and responding to operational needs.

Requirements

At least 6 years of experience in Housekeeping or Hotel Operations.
At least 1 year of previous hotel management experience.
Excellent customer service skills.
Ability to lead and mentor a team.
Interpersonal skills to deal effectively with business contacts.
Professional appearance and demeanor.
Ability to work varied shifts, including weekends and holidays.
High school diploma or equivalent.
Basic computer skills, including knowledge of Microsoft Office programs.
Ability to communicate effectively in English, both orally and in writing.
Ability to perform essential duties with or without reasonable accommodation and without posing a direct threat to the safety or health of the employee or others.

Responsibilities

Supervise assigned floors and ensure rooms, hallways, lockers, and lobbies are cleaned to Company standards.
Maintain records of repairs needed, lost-and-found items, and employee work quality; report repairs and prepare maintenance service requests.
Complete room-status reports in the morning and afternoon and forward them to the Housekeeping office.
Inspect rooms daily and document findings to ensure service meets quality standards.
Counsel and discipline employees who violate departmental policies, practices, or procedures, using progressive counseling guidelines.
Promote a work environment that supports teamwork, performance feedback, recognition, mutual respect, and employee satisfaction; support training and succession planning, diversity commitments, third-party representation philosophy, and compliance with company policies and legal requirements.
Oversee training of Room Attendants.
Manage delivery and measurement of guest service in accordance with company core service standards and brand attributes.
Provide input on research, development, evaluation, and implementation of products, services, technology, and processes to maintain a competitive position and anticipate changing customer needs.
Conduct daily briefings and instruct employees on cleaning products in accordance with OSHA chemical Right to Know standards.
Respond to emergency situations.
Maintain key control.
Supervise Laundry employees, when applicable.
Communicate with Guest Services about discrepant rooms and physically check rooms to determine their status.
Handle lost-and-found items according to standards.
Carry an active pager or radio to maintain contact with the Front Office and/or Engineering.
Monitor VIPs, special guests, and their requests.
Perform other job-related duties as requested.