Housekeeping Floor Supervisor

Omni Hotels & Resorts•Oklahoma City, OK

8d•Onsite

About The Position

The Housekeeping Floor Supervisor ensures that guestroom, public-area, back-of-house, and landing cleaning and servicing meet Omni four-star/four-diamond standards. The role inspects rooms, logs repairs and discrepancies, and ensures Guest Room Attendants have the linens and supplies they need. The supervisor also supports room cleaning and room-status processing as needed, maintains organized and stocked linen and supply areas, prioritizes checkout rooms and VIP-room inspections, and helps maintain a safe, professional hotel environment. The position is at Omni Oklahoma City Hotel, a 605-room convention-center hotel in downtown Oklahoma City.

Requirements

At least 1 year of prior housekeeping supervisory or coordinating experience.
Prior housekeeping experience or other relevant environmental-services experience.
Ability to maintain four-diamond cleanliness standards.
Ability to work with management on special projects.
Excellent customer-service and verbal-communication skills.
Ability to communicate effectively with associates and guests in person or by cellular telephone/radio.
Ability to communicate verbally and in writing in English with guests, management, and co-workers.
Computer literacy, including payroll systems.
Ability to work in a fast-paced environment and handle multiple priorities.
Ability to handle stressful and busy hotel operations while maintaining a positive, professional demeanor and composure.
Ability to report to work on time and as scheduled.
Must meet appearance standards and maintain a high level of personal hygiene.
Ability to stand for extended periods, at least 8 hours per shift, and walk for extended periods or an entire work shift.
Ability to bend, reach overhead, squat, and twist frequently.
Ability to lift, push, pull, and carry moderate weight.
Willingness to work flexible hours as needed during busy periods and high-profile events, including nights, weekends, and holidays.

Responsibilities

Assign special projects as directed by the Director of Housekeeping.
Report needed repairs or discrepancies in guest rooms.
Ensure Guest Room Attendants have appropriate supplies and linens.
Assist with guestroom cleaning when necessary.
Assist in processing AM and PM room-status reports.
Ensure Guest Room Attendants’ linen carts are neat and organized.
Ensure linen closets on guestroom floors are fully stocked.
Keep the supply cage stocked, neat, and clean.
Punch in all guest rooms by phone after completion.
Ensure VIP rooms are inspected as soon as possible.
Prioritize checkout and vacated rooms.
Maintain knowledge of the hotel, its facilities, and events.
Help maintain a safe and secure environment for guests and associates.
Inspect the cleaning and servicing of guestrooms and public areas.
Encourage mutual trust, respect, cooperation, and fair treatment among co-workers.
Maintain a professional, neat, and organized appearance according to applicable Omni standards.
Respond swiftly and effectively to emergencies and safety situations, helping reduce the risk of injury or accident.
Attend required department trainings and meetings.
Perform other duties required by management.