Housekeeping Supervisor

Hersha Hospitality Management LP•Alexandria, VA

25d

About The Position

The Housekeeping Supervisor oversees housekeeping staff to ensure brand and hotel guest-service and sustainability standards are met. The role trains, schedules, coaches, and supports associates, helps maintain staffing levels, monitors guest-service scores, and addresses performance or behavior concerns. The supervisor may assist with room cleaning and breakfast-area duties as needed, and may supervise laundry employees where applicable. The position follows HHM’s EarthView sustainability practices and applicable safety, MSDS, and OSHA standards.

Requirements

Previous housekeeping experience or equivalent training required.
High school diploma preferred.
Previous supervisory responsibility preferred.

Nice To Haves

High school diploma.
Previous supervisory responsibility.

Responsibilities

Train, schedule, coach, and support associates to meet brand or hotel standards and HHM core values.
Screen applicants and hire new employees when housekeeping associates are HHM employees.
Train staff in efficient room-cleaning practices or coordinate with external vendors to ensure staff receive appropriate training.
Communicate guest-service scores and use them to drive improvement and guest satisfaction.
Issue cleaning supplies and equipment to associates.
Clean rooms or assist staff with room cleaning when needed.
Address associate performance and behavior concerns directly with HHM associates or through vendors.
Supervise laundry employees, if applicable.
Prepare work schedules for HHM associates or provide vendors with anticipated occupancy to ensure proper staffing.
Follow sustainability guidelines and practices related to HHM’s EarthView program.
Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
Assist in the breakfast area as needed.
Ensure overall guest satisfaction.
Perform other duties as requested by management.