Housekeeping Supervisor Jobs

About The Position

Requirements

• Good eye for detail.
• Working knowledge of housekeeping and hotel services, policies, and operations.
• Demonstrated supervisory experience and skills.
• Good communication skills.
• Must pass a background check.
• High school education or equivalent experience.
• One to two years in a related position with this company or a similar company.
• Must be able to bend down and get on and off the floor numerous times per day.

Responsibilities

• Promote a safe environment and quality service to maximize guest satisfaction, protect assets, and manage expenses.
• Supervise housekeeping staff by providing open communication, training, coaching, counseling, and performance feedback.
• Supervise and inspect cleaning of guest rooms, turndown service, public areas, and back-of-house areas.
• Ensure compliance with accident and loss prevention programs, standard operating procedures, health and sanitation standards, and regulations.
• Issue assignments and supplies to staff at the beginning of shifts.
• Help the Executive Housekeeper control inventory, ensure supplies are available, and monitor expenses.
• Respond to guest requests, concerns, and problems, coordinating with Front Desk and Engineering staff as needed.
• Log found items into Go Concierge to maintain controls and support guest satisfaction.
• Implement emergency training and procedures to protect the hotel, guests, staff, and company assets.
• Assist evening staff with lobby cleaning, turndown service, and maintenance of the hotel's outside area.
• Monitor and maintain inventory of linens, cleaning supplies, and minibar items.
• Assist the Executive Housekeeper with maintaining the department checkbook.
• Open, close, or work any shift during special events as needed.
• Use a two-way radio professionally and efficiently to communicate with housekeeping staff and other departments across the property.
• Perform other duties assigned by a supervisor or manager.