Housekeeping Supervisor

Southminster•Charlotte, NC

8h•Onsite

About The Position

Southminster is seeking an experienced, knowledgeable, customer service-oriented Housekeeping Supervisor. The role supports the Housekeeping Manager in planning, organizing, and developing the overall operation of the Housekeeping Department in accordance with federal, state, and local standards and guidelines, while ensuring the highest degree of quality resident care. The supervisor is responsible for staffing, scheduling, training, and developing hourly staff, and relays unresolved information and concerns to the Housekeeping Manager. The supervisor may assume the Housekeeping Manager’s responsibilities as needed. Southminster is an award-winning nonprofit life plan community offering independent living, assisted living, and skilled nursing on one campus. Its service commitment is C.A.R.E. First—Centered Around Residents’ Experience. Team members are expected to demonstrate this commitment in every interaction and aspect of their work. The community is open year-round, and the position requires flexibility to work evenings, some nights, weekends, and holidays.

Requirements

High school diploma or GED; an equivalent combination of education and experience may be considered.
At least five years of experience in facilities, janitorial, custodial, and/or housekeeping work for a large organization or multiple facilities.
At least two years of supervisory experience.
Advanced knowledge of housekeeping processes and procedures.
Experience supervising a housekeeping department of 15 or more employees.
Experience managing housekeeping employees through motivation, coaching, and development.
Ability to maintain a budget.
Proven excellence in customer service.
Ability to use independent judgment and sound decision-making.
Ability to interact effectively with all levels of management, guests, associates, and clientele, both inside and outside the organization.
Proficiency with general office PC applications, including word processing, spreadsheets, and databases.
Excellent written and verbal communication skills.
Strong organizational, coordination, and interpersonal skills.
Reliability, diligence, dedication, and attention to detail.
Flexibility to work evenings, nights, weekends, and holidays.

Nice To Haves

Associate degree or at least two years of college or university experience.
Self-motivation to accomplish goals and a strong sense of responsibility.

Responsibilities

Support the Housekeeping Manager in planning, organizing, and developing the overall Housekeeping Department operation.
Help ensure compliance with federal, state, and local standards and guidelines and maintain high-quality resident care.
Staff and schedule hourly employees.
Train and develop hourly staff.
Communicate information and concerns that cannot be resolved by the supervisor to the Housekeeping Manager.
Assume responsibility for the Housekeeping Manager as needed.
Develop, monitor, and maintain a budget to support operational and financial goals.
Anticipate customer needs, adapt to changing priorities, and manage multiple tasks.
Deliver exceptional customer service and build positive relationships with guests, clients, and stakeholders.
Use independent judgment and sound decision-making to resolve issues and support daily operations.
Communicate and collaborate with management, associates, guests, clients, and external partners.
Organize, coordinate, and prioritize work for smooth execution and timely follow-through.

Benefits

Competitive pay.
Medical, dental, vision, life, short-term disability, and long-term disability insurance.
403(b) retirement plan with up to 6% employer match after one year of service.
Generous paid time off.
Free Employee Assistance Program.
On-site $5 team member meal benefit.
On-site fitness center, consignment shop, and pharmacy.
Bi-weekly pay through direct deposit.
Educational assistance for eligible team members.
Discounts on tickets, travel, and other offerings through the Tickets at Work program.