Dual Rate Guest Room Attendant/Housekeeping Floor Supervisor

Seneca Gaming Corporation•Niagara Falls, NY

8d•Onsite

About The Position

The Dual Rate Guest Room Attendant is the primary position and is responsible for ensuring guest rooms are clean and orderly while providing top-quality customer service. The secondary Housekeeping Floor Supervisor position oversees and assists housekeeping front-line personnel with their daily responsibilities. All duties must be performed in accordance with Seneca Gaming Corporation policies and procedures, Internal Control Standards, and objectives. The role includes servicing guest rooms, preparing them for arrivals, replenishing amenities, maintaining supplies, and supporting other department personnel. In the supervisory capacity, the employee oversees assigned areas, monitors room status and supplies, inspects rooms and public areas, coordinates equipment distribution, assists with hiring and evaluation, and administers training. The position also requires attention to guest service, workplace safety, policy compliance, and information security. The work takes place in a hotel and casino environment with noise levels that are usually moderately loud and can become loud on the casino floor. Smoking is permitted in the work environment. The role involves frequent standing and walking, lifting and carrying supplies, handling cleaning chemicals, and reaching, bending, squatting, and using step ladders. Starting pay is $16.00; compensation is negotiable based on experience and education.

Requirements

Must be at least 18 years old upon employment.
High school diploma or equivalent required.
Basic mathematical skills for conducting inventories and counting linens.
Excellent communication skills for dealing effectively with customers and employees.
Ability to write routine correspondence and speak effectively to the public, employees, and customers.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to resolve problems and conflicts diplomatically and tactfully.
Proven leadership ability to provide general guidelines to subordinate personnel and direction toward short-term developmental goals.
Ability to perform duties with discretion and respect for guest privacy.
Ability to stand and walk for 90% of the time while servicing rooms.
Ability to bend, lift, and carry supplies weighing up to 50 pounds for 80% of the time; with assistance, push or pull carts and/or furniture weighing several hundred pounds.
Ability to reach, bend, squat, and climb step ladders to clean and inspect facilities.
Adequate manual dexterity to operate office equipment.
Ability to understand and communicate effectively with patrons and employees.
Ability to stand, walk, and move through all areas of the casino.
Physical stamina and an appropriate mental attitude to work under pressure in a fast-paced casino environment and effectively deal with customers, management, employees, and members of the business community.
Ability to work with cleaning chemicals and properly dilute, use, and ensure the safe handling of them.
Ability to work in an environment where smoking is permitted and where noise is usually moderately loud and may be loud on the casino floor.

Nice To Haves

At least two years of hotel housekeeping or related experience is preferred.

Responsibilities

Service guest rooms using cleaning agents and equipment in accordance with departmental policies.
Remove, inventory, and replace soiled linens and prepare rooms for guest arrivals.
Organize and replenish guestroom amenities.
Maintain a clean, orderly cart stocked with adequate supplies.
Assist other departmental personnel as needed.
Promote positive public and employee relations and provide exceptional, professional customer service.
Maintain a clean, safe, hazard-free work environment.
Follow information-security policies and procedures, including the Seneca Gaming Corporation Acceptable Use Policy.
Meet attendance guidelines and comply with regulatory, departmental, and company policies.
Complete required SGC training programs within nine months of employment and attend necessary meetings.
Supervise assigned areas to ensure guest rooms are serviced according to established policies and standards.
Monitor and report guest room status, stock levels, and hotel problem situations.
Inspect guest rooms and hotel common and public areas to ensure quality standards.
Coordinate distribution and collection of keys, beepers, and other equipment for the assigned area.
Assist with hiring and employee evaluations, and administer established training programs.
Adhere to Purchasing, HR, and TERO compliance requirements.
Perform the work of subordinates as needed.
Participate as a panel member on SGC's Board of Review as needed.
Carry out other duties and responsibilities as required; duties and hours may change based on operational needs and a 24-hour schedule.