Guest Room Attendant, Housekeeping

Resorts World Las Vegas•Las Vegas, NV

2d•Onsite

About The Position

The Guest Room Attendant helps maintain the design and appearance of Resorts World Las Vegas by keeping guest rooms and other areas clean, polished, and comfortable. The role contributes to a welcoming environment and memorable guest experiences. The attendant cleans and maintains assigned rooms to required cleanliness and productivity standards, performs detail and deep cleaning, and helps maintain housekeeping supplies and equipment. The position also requires following company and department policies, assisting coworkers, and providing attentive guest service. Team Members are expected to act as ambassadors for the property and take responsibility for safety, security, cleanliness, and guest experience. The role is based in the tower, with outdoor exposure possible when traveling between the team member garage and the main building. Work takes place in a busy environment and includes exposure to noise, dust, and cigarette smoke.

Requirements

At least 18 years of age.
High School Diploma or equivalent.
At least 1 year of experience as a guest room attendant or equivalent.
Cleaning experience and/or formal housekeeping training or certifications, including Culinary Training Academy Certification.
Ability to clean with great attention to detail while consistently meeting luxury cleanliness and productivity standards.
Working knowledge of basic computers, handheld devices, and radios.
Ability to work varied shifts, including nights, weekends, and holidays.
Ability to communicate effectively in English.
Polished appearance and demeanor.
Excellent customer service skills.
Ability to obtain and maintain full knowledge and understanding of company and department rules, regulations, policies, and procedures.
Proof of eligibility to work in the United States.
Ability to push or pull a loaded, motorized housekeeping cart and carry at least 20 pounds.
Ability to walk, kneel, squat, stoop, crouch, and bend frequently and for prolonged periods.
Ability to handle chemical cleaners in accordance with safety standards.
Ability to move furniture and make beds, including sofa beds where provided.
Ability to clean low surfaces such as baseboards and tubs.
Ability to walk throughout the property to access and clean guest suites, including using stairs when moving between floors.
Ability to operate a cordless vacuum; corded vacuums are also provided.
Ability to work in a fast-paced, busy environment and indoors with exposure to noise, dust, and cigarette smoke.
Ability to work outdoors when commuting between the team member shared garage and the main building.

Nice To Haves

Working knowledge of Housekeeping Department safety and OSHA regulatory guidelines.
Previous experience working in a large, luxury resort setting.
Previous professional cleaning experience.

Responsibilities

Clean assigned rooms and maintain the assigned daily productivity credits.
Meet Resorts World Las Vegas cleanliness standards.
Detail-clean and deep-clean rooms as instructed.
Clean guest amenities, including in-room trays, casino glassware, tables, ironing boards, and irons.
Remove and clean trash or debris in front-of-house areas when encountered.
Assist with additional credits when requested.
Keep the supply cart neat and orderly, and restock it as needed throughout the shift.
Manage daily master-key operations during the assigned shift.
Follow company and department rules, regulations, policies, and procedures.
Assist housekeeping coworkers as needed.
Obtain and maintain position-specific licensing.
Use a personal device or cellular phone for job-related tasks, duties, and review of company documents.
Help maintain property safety, security, cleanliness, and guest experience; assist guests or notify the appropriate person or department when further assistance is needed.
Perform other duties as assigned.