Housekeeping | Guest Room Attendant

Omni Hotels & Resorts•Dallas, TX

9d•Onsite

About The Position

The Guest Room Attendant maintains a high standard of cleanliness in guest rooms. The role refreshes rooms for guests continuing their stay and thoroughly cleans rooms after checkout to prepare them for incoming guests. The attendant follows Omni Safe and Clean processes, communicates room status, and helps maintain a safe, professional, and welcoming environment while supporting hotel operations.

Requirements

Strong attention to detail.
Excellent customer service and verbal communication skills.
Prior housekeeping experience or other relevant environmental services experience is required.
Maintain a professional business appearance, attitude, and performance.
Ability and willingness to bend, stretch, reach, and push up to 20 lbs.
Ability to work in a fast-paced environment and handle multiple priorities.
Ability to handle stressful and busy hotel operations while maintaining a positive and professional demeanor and composure.
Ability to communicate via radio and phone as needed.
Ability to report to work on time and when scheduled.
Meet appearance standards and maintain a high level of personal hygiene.
Ability to communicate verbally and in writing in English with guests, management, and co-workers.
Willingness to work flexible hours as needed during busy periods and high-profile events, including nights, weekends, and holidays.
Ability to stand or walk for extended periods, including for an entire work shift; frequent bending, overhead reaching, and squatting are required.

Nice To Haves

1–2 years of previous housekeeping experience is strongly preferred.

Responsibilities

Thoroughly clean guest rooms, including making beds, cleaning bathrooms, vacuuming, and dusting.
Uphold Omni Safe and Clean processes.
Restock and replace used items in guest rooms.
Communicate the clean status of each room upon completion.
Remove room service trays and tables from guest rooms.
Stock the supply cart and keep it neat and organized.
Check equipment before and after use to ensure it is in good working order.
Maintain a professional, neat, and organized appearance according to Omni Dallas standards.
Respond swiftly and effectively to emergencies and safety situations, and help reduce the risk of injury or accidents.
Attend required department trainings and meetings.
Perform other duties required by management.