Dual Rate Guest Room Attendant/Housekeeping Floor Supervisor

Seneca Gaming Corporation•Niagara Falls, NY

7d•Onsite

About The Position

The Dual Rate Guest Room Attendant (primary position) is responsible for ensuring clean and orderly guest rooms while providing top-quality customer service. The Dual Rate Housekeeping Floor Supervisor (secondary position) oversees and assists with the daily responsibilities of the hotel’s housekeeping front-line personnel. Duties are performed in accordance with Seneca Gaming Corporation policies and procedures, Internal Control Standards, and objectives. Hours are determined by a 24-hour schedule. Duties, responsibilities, requirements, and expectations may change as needed. The role includes servicing guest rooms, replenishing amenities and supplies, preparing rooms for guest arrivals, and supporting housekeeping staff. In the secondary supervisor position, the employee supervises an assigned area, monitors room status and supplies, inspects guest rooms and public areas, coordinates equipment distribution, assists with hiring, evaluation, and training, and performs subordinate work as needed. The employee must provide exceptional service, maintain a safe work area, comply with information security and other company policies, and attend required meetings and training. The work environment is usually moderately loud, with louder noise on the casino floor. Smoking is permitted in the work environment. The position involves extensive standing and walking, frequent lifting and carrying, working with cleaning chemicals, and possible exposure to fumes or airborne particles. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Starting pay is $16.00. Compensation is negotiable based on experience and education. Each position has varying minimum qualifications; some requirements may be waived when fully qualified candidates are unavailable.

Requirements

Must be at least 18 years old upon employment.
High school diploma or equivalent required.
Basic mathematical skills necessary to conduct inventories and count linens.
Excellent communication skills for dealing effectively with customers and employees.
Ability to write routine correspondence and speak effectively to the public, employees, and customers.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to resolve problems and conflicts diplomatically and tactfully.
Proven leadership ability to provide general guidelines to subordinate personnel and direction toward short-term developmental goals.
Ability to use discretion and respect guest privacy.
Ability to stand and walk for 90% of the time while servicing rooms.
Ability to bend, lift, and carry supplies weighing up to 50 pounds for 80% of the time.
Ability, with assistance, to push or pull carts and/or furniture weighing several hundred pounds.
Ability to work with cleaning chemicals, properly dilute and use them, and ensure safety for oneself and others.
Ability to reach, bend, squat, and climb step ladders to clean and inspect facilities.
Adequate manual dexterity to operate office equipment.
Ability to understand and communicate effectively with patrons and employees.
Ability to stand, walk, and move through all areas of the casino.
Physical stamina and an appropriate mental attitude to work under pressure in a fast-paced casino environment and deal effectively with customers, management, employees, and members of the business community.

Nice To Haves

At least two years of hotel housekeeping or related experience preferred.

Responsibilities

Service guest rooms using cleaning agents and equipment in accordance with departmental policies.
Remove, inventory, and replace soiled linens and prepare rooms for guest arrivals.
Organize and replenish guest-room amenities.
Maintain a clean, orderly cart with adequate supplies.
Assist other departmental personnel as needed.
Promote positive public and employee relations and provide exceptional, professional customer service.
Maintain a clean, safe, hazard-free work environment.
Understand and comply with information security policies and procedures, including the Seneca Gaming Corporation Acceptable Use Policy.
Meet attendance guidelines and comply with regulatory, departmental, and company policies.
Complete required SGC training programs within nine months of commencing employment.
Attend necessary meetings.
Supervise the assigned area to ensure guest rooms are serviced according to established policies and standards.
Monitor and report guest-room status, stock levels, and hotel problem situations.
Inspect guest rooms and common or public areas to ensure quality control.
Coordinate distribution and collection of keys, beepers, and other equipment for the assigned area.
Assist with hiring and evaluating employees and administer established training programs.
Adhere to Purchasing, HR, and TERO compliance requirements.
Perform the work of subordinates as needed.
Participate as a panel member on SGC’s Board of Review as needed.