Dual Rate-Housekeeping Floor Supervisor/Shift Manager

Seneca Gaming Corporation•Salamanca, NY

About The Position

The Housekeeping Floor Supervisor is the primary position and oversees and assists hotel housekeeping frontline personnel with their daily responsibilities. The Housekeeping Shift Manager is the secondary position and assists with oversight and administration of housekeeping and textile operations while providing first-class guest service. All duties must be performed in accordance with Seneca Gaming Corporation policies and procedures, Internal Control Standards, and objectives. Hours are determined by a 24-hour schedule, and duties and requirements may change as needed.

Requirements

Must be at least 18 years old upon employment.
High school diploma or equivalent required.
At least three years of related housekeeping supervisory or management experience required.
Proficient computer skills.
Basic mathematical skills necessary for conducting inventories.
Excellent communication skills for dealing effectively with customers and employees.
Ability to write routine correspondence and speak effectively to the public, employees, and customers.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to resolve problems and conflicts diplomatically and tactfully.
Proven leadership ability to provide general guidelines to subordinate personnel and direction toward short-term developmental goals.
Ability to exercise discretion and respect guest privacy.
Adequate manual dexterity to operate cleaning equipment.
Ability to properly dilute and use cleaning chemicals safely.
Ability to lift and move up to 50 pounds.
Ability to reach, bend, squat, and climb step ladders to clean and inspect facilities.
Ability to stand, walk, and move through all areas of the hotel for long periods, approximately 95% of the time.
Physical stamina and an appropriate mental attitude to work under pressure in a fast-paced resort environment and deal effectively with customers, management, employees, and members of the business community.

Responsibilities

Supervise the assigned area to ensure guest rooms are serviced according to established policies and standards.
Monitor and report guest room status, stock levels, and hotel problem situations.
Inspect guest rooms and common or public areas to ensure quality control.
Coordinate distribution and collection of keys, beepers, and other equipment for the assigned area.
Assist with hiring and evaluating employees and administer established training programs.
Follow Purchasing, HR, and TERO compliance requirements.
Provide top-quality guest service and communicate pleasantly, professionally, and courteously with patrons.
Perform the work of subordinates as needed.
Promote positive public and employee relations.
Maintain a clean, safe, hazard-free work environment.
Participate as a panel member on SGC's Board of Review as needed.
Maintain understanding of information-security policies and comply with them, including the Seneca Gaming Corporation Acceptable Use Policy.
Meet attendance guidelines and comply with regulatory, departmental, and company policies.
Complete required SGC training programs within nine months of starting employment.
Attend necessary meetings.
Prepare detailed financial reports and ensure adherence to established budgets.
Assist in preparing operating budgets and investigate and resolve discrepancies.
Conduct daily room inspections to support efficiency and compliance with policies and service standards.
Investigate and resolve employee and guest situations.
Maintain and implement departmental procedures and ensure adherence to company and departmental policies.
Train, schedule, appraise, and supervise directly assigned personnel.