DUAL RATE Table Games Floor Supervisor
About The Position
This role supports smooth table games operations in a dual capacity as a floor supervisor and dealer. It involves positive guest interactions, resolving disputes, managing floor operations, and dealing table games in accordance with applicable rules and regulations. The position is full-time, pays $26.90 per hour, and has a schedule to be determined. The posting notes potential to earn an additional $5 depending on skill set. As a floor supervisor, the role oversees table games activity and dealer performance, maintains the integrity of operations, handles assigned inventory and gaming-cheque transactions, and addresses minor guest complaints. It includes direct management of dealers and related work planning, performance input, recognition, discipline, and problem resolution. Dealer duties include communicating game activity, answering inquiries about gaming procedures and payouts, maintaining the work area, verifying customer identification when needed, and completing paperwork.
Requirements
- Maintain knowledge of table games.
- Be knowledgeable about the games overseen and dealer position requirements.
- Have excellent oral or written (legible) communication skills.
- Prior management experience is required.
Responsibilities
- Follow the Anti-Money Laundering Program and its regulations, including Title 31 cash transactions, suspicious activity reporting, and customer identification requirements.
- Observe and document team members’ performance and ensure adherence to casino procedures.
- Oversee and maintain the integrity of table games activity.
- Approve and oversee count table inventory at the beginning and end of shifts.
- Facilitate fills or credits of gaming cheques for tables within an assigned section or shift.
- Address minor guest complaints.
- Directly manage dealers, including planning, assigning, and directing work; providing input on performance appraisals; rewarding and disciplining associates under approved casino policies; and addressing complaints and resolving problems.
- Review and communicate table game activities with supervisors and managers.
- Answer customer or public inquiries regarding general gaming procedures and payouts.
- Clean the work area as designated by management.
- Verify customer identification when needed.
- Sign and date all paperwork.
- Perform other tasks as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
