HCVR Dual Rate Housekeeping Clerk

Harrah's Valley River Casino & Hotel • Murphy, NC

3h • Onsite

About The Position

The clerk plays a crucial role in keeping things running smoothly by overseeing communications in the Hotel Housekeeping office and helping out with a variety of essential housekeeping tasks each day. When acting as a Supervisor, you will supervise, direct, assist, and monitor the job performance of all Hotel Housekeeping Team Members, ensuring the completion of housekeeping tasks at a level that upholds our esteemed reputation.

Requirements

• A high school diploma or GED is required
• Two years of housekeeping experience is required
• Must have strong interpersonal, organizational, supervisory, and guest service skills and excellent oral and written communication skills
• Experience working with Biohazards and knowledge in dealing with Blood-borne Pathogens
• Proficient in the use of Windows-based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook, and must be able to operate a handheld smart device
• Self-starter: must work without close supervision and have the ability to handle multiple priorities in a fast-paced environment
• Neat, professional appearance with excellent personal hygiene
• Knowledge of hotel and housekeeping computer systems and programs
• Knowledge of Harrah's employment policies, BBP Training and Risk Management

Nice To Haves

• One year of supervisory experience is preferred

Responsibilities

• Answer incoming calls from both guests and internal departments with a warm, friendly greeting
• Utilize, maintain, and monitor the daily status of Hotel Housekeeping systems to ensure all activities are completed within standards set by Hotel Housekeeping Management
• Work with the supervisory team to create and maintain daily reports for distribution to Hotel Management
• Assist with the delivery of guest requests when needed
• Perform the duties of the Room Attendant, Houseperson, Laundry Attendant, and Housekeeping Quality Assurance as needed
• Maintain a clean office environment
• Maintain all radio and device logs and inventory for the department, reporting discrepancies to leadership when discovered
• Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values
• Ensure the turnover of all vacant and clean rooms in a timely manner; verify stayovers, report early check-outs, communicate issues and discrepancies; and ensure maximum guest satisfaction with the front office
• Supervise, direct, assist, and monitor the performance of all Hotel Housekeeping Team Members to ensure the completion of housekeeping tasks and perform all duties of all Hotel Housekeeping Team Members as required
• Serve as a leader for Team Members while fostering teamwork, Team Member morale, motivation, and open communication
• Ensure all Hotel Housekeeping Team Members are well trained with an emphasis on detail to provide service levels consistent with the accepted concept for the hotel
• Follow inventory and purchasing procedures to achieve budgeted expenses
• Maintain key control within the department
• Accountable for the follow-up with department walk-throughs, special cleaning projects, and maintaining of department cleanliness and training standards
• Follow and ensure security and safety guidelines are in place
• Maintain and monitor lost and found system
• Follow up and reconcile all guest concerns or complaints relating to their stay
• Complete room inspections daily
• Provide direction and support for all Team Members to achieve department goals and objectives
• Coach and develop Team Members using a consistent, approachable demeanor while clearly articulating expectations
• Responsible for or actively participates in the initiation of personnel actions, including but not limited to interviews, training, candidate selection, terminations, performance reviews, promotions, transfers, and disciplinary actions
• Proactive with incidents and issues, ensuring resolution with Team Members and guests
• Other duties as required to deliver excellent service
• Adhere to regulatory, departmental, and company policies/procedures in an ethical manner
• Establish and endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED