Security Supervisor - Dual Rate

Lucky Eagle Casino•Rochester, WA

2d•Onsite

About The Position

The Security Supervisor is responsible for supervising the security department on a designated shift and ensuring compliance with applicable Tribal, State, and Federal laws, rules, regulations, processes, and procedures. The role may assist with training and helps protect company assets and the safety of guests and team members. It also ensures the confidentiality, security, and accuracy of guest records and promotes positive relations with guests and team members. Strong written and verbal communication, outstanding service, regular attendance, and a neat, professional appearance are expected. Later hours or weekend work may occasionally be required to meet project deadlines. The position supervises security team members on the designated shift and assumes primary security officer responsibilities when the Security Manager is absent. It requires an Associate’s Degree in Criminal Justice or a related field, or a combination of equivalent education and experience. Candidates must have at least one year of law enforcement or security background and supervisory experience. New hires must obtain and maintain valid First Aid/CPR/AED certification within 60 days of hire. Candidates must be at least 21 years old, be able to obtain and retain a Washington State Class III Gaming License, pass a pre-employment drug screen, and maintain a driving record meeting the casino’s vehicle insurance provider’s minimum requirements. The position is primarily indoors in a casino or hotel, with possible exposure to cigarette smoke, temperature fluctuations, casino and hotel noise, and occasional outdoor elements. Physical duties include frequent standing, walking, hand use, reaching, stooping, crouching, working in cramped or awkward positions, repetitive motions, continuously climbing and descending stairs, and regularly lifting or moving more than 75 pounds.

Requirements

Associate’s Degree in Criminal Justice or a related field, or a combination of equivalent education and experience.
At least one year of law enforcement or security background and supervisory experience.
Excellent communication and guest-relations skills.
Ability to learn and follow detailed security policies and procedures.
Obtain and maintain valid First Aid/CPR/AED certification from the American Red Cross or American Heart Association within 60 days of hire.
Be at least 21 years old.
Ability to obtain and retain a Washington State Class III Gaming License.
Successfully pass a pre-employment drug screen.
Have and maintain a driving record that meets at least the minimum requirements of Lucky Eagle Casino & Hotel’s vehicle insurance provider.
Meet the physical requirements, including continuously climbing and descending stairs and regularly lifting or moving more than 75 pounds.

Nice To Haves

At least six months of current supervisory experience.
Prior experience in a security position or casino environment.
Exceptional report-writing skills.
Defensive Tactics Training with advanced handcuffing certification.
Participation and qualification in training programs such as First Aid/CPR/AED, defensive tactics, handcuffing, and conflict resolution and handling.

Responsibilities

Supervise security officers on the designated shift in handling problems, incidents, temporary bars, and permanent bars.
Assume primary security officer responsibilities for the designated shift when the Security Manager is absent.
Work with the Security Manager, Security Lead Supervisor, and/or Table Games Shift Manager.
Oversee procedures for protecting company assets.
Promote positive customer and team member relations.
Maintain security reports, documents, and equipment; review incident reports and correct them as needed.
Provide input to the manager regarding evaluations and disciplinary action, up to and including termination.
Follow responsible money-handling procedures.
Greet casino guests, check customer identification, and maintain daily visitor logs.
Remain helpful, courteous, and friendly.
Stay current on facility disaster plans and respond appropriately.
Provide ongoing recognition and motivation for staff.
Perform other duties as assigned.