Housekeeping Supervisor

Claremont Companies•Brookline, MA

23d•Onsite

About The Position

The Housekeeping Supervisor maintains guestrooms, work areas, and hotel premises in a clean and orderly manner. The role coordinates daily housekeeping operations and maintains housekeeping operating standards. From time to time, the supervisor may assist the Executive Housekeeper with various activities.

Requirements

At least 1 year in a supervisory role.
At least 3 years in hospitality.
Able to bend, lift, and carry up to 30 lbs.
Able to stand and walk for 8 hours or longer.

Responsibilities

Supervise room attendants to deliver excellent guest satisfaction and experience.
Ensure smooth operation of room assignments.
Allocate rooms and deep-cleaning tasks to team members daily.
Maintain cleanliness of guest rooms, corridors, and the heart-of-the-house area.
Inspect occupied and departure rooms, giving special attention to guest needs.
Ensure operations meet hotel, brand, and company standards.
Manage guest requests, including VIP amenities, and communicate them to relevant team members.
Routinely inspect guest bedrooms to ensure they meet standards.
Maintain awareness of room categories and amenities.
Resolve guest queries in a timely and efficient manner to achieve positive outcomes.
Carry out lost-and-found procedures.
Report maintenance issues to the Maintenance/Engineering Department.
Assist the Executive Housekeeper with training requirements.
Represent the needs of the team to others in the hotel.
Comply with hotel security, fire regulations, and health and safety legislation.
Assist other departments as necessary and maintain good working relationships.