Housekeeping Supervisor

Albany Residence Inn • Albany, NY

22d

About The Position

MCHG is a hospitality company built on Fun, Family, Integrity, and Respect, committed to positively impacting the lives of guests and team members. The full-time Housekeeping Supervisor assists the Operations Manager with daily housekeeping operations, inspects hotel rooms and public areas, and manages and supports housekeeping team members. The role is important to delivering an outstanding guest experience and maintaining cleanliness, brand, and safety standards throughout the hotel. Weekend work is mandatory; availability to work nights and holidays may also be needed.

Requirements

• Previous hotel housekeeping experience is required.
• Strong attention to detail and commitment to cleanliness and quality.
• Ability to lead, motivate, and train a diverse team.
• Strong organizational, time-management, and communication skills.
• Ability to work in a fast-paced environment and meet daily deadlines.
• Availability to work weekends, nights, and holidays as needed.
• Ability to stand, walk, bend, and lift up to 50 lbs.

Nice To Haves

• Supervisory or management experience preferred.

Responsibilities

• Assist the Operations Manager in overseeing daily housekeeping operations across guest rooms, public areas, and back-of-house spaces.
• Supervise, train, schedule, and support housekeeping team members.
• Inspect guest rooms and common areas to ensure cleanliness, quality, and brand standards are met.
• Manage staffing levels, daily room assignments, and team productivity.
• Ensure proper use, storage, and inventory of cleaning supplies and equipment.
• Coordinate with Front Desk and Maintenance regarding room status, priorities, and repair needs.
• Address guest concerns related to cleanliness promptly and professionally.
• Ensure compliance with safety, sanitation, and company procedures.
• Report maintenance, safety, or supply needs to hotel leadership.
• Maintain a clean, organized, and safe housekeeping work environment.
• Lead by example and promote a positive, respectful team culture.

Benefits

• Competitive pay
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k)
• Paid time off (PTO)
• Company discounts
• Supportive, respectful work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed