Housekeeping Supervisor

Crescent Careers • Virginia Beach, VA

23d • Onsite

About The Position

The Housekeeping Supervisor ensures the housekeeping staff cleans and maintains guest rooms and public spaces in accordance with guest expectations and Crescent standards for product and service. The role supervises staff, supports the smooth operation of housekeeping, responds to guest needs, and helps maintain cleanliness, safety, and inventory controls. The position is with the Delta Hotel by Marriott Virginia Beach Waterfront, managed by Crescent Hotels & Resorts.

Requirements

• Ability to communicate in English.
• Self-starting personality with an even disposition.
• Maintain a professional appearance and manner at all times.
• Ability to communicate well with guests.
• Willingness to pitch in, help co-workers with Crescent job duties, and work as a team player.
• Ability to grasp, lift, carry, or otherwise move materials weighing up to 100 pounds.
• Ability to move throughout the building and bend, stoop, and reach to assist other staff members and complete assigned tasks when needed.

Responsibilities

• Supervise housekeeping staff by providing open communication, training, coaching, counseling, and performance feedback to support efficiency.
• Supervise and inspect the cleaning of guest rooms, turndown service, public areas, and back-of-house areas; ensure compliance with accident and loss prevention programs and health and sanitation standards and regulations.
• Issue assignments to staff, reviewing special requests and areas of concentration to support smooth housekeeping operations.
• Issue supplies and goods to staff at the beginning of shifts to control inventory and expenses and ensure supplies are available.
• Respond to guest requests, concerns, and problems to support guest satisfaction.
• Log items into Lost and Found and respond to inquiries to maintain controls and guest satisfaction.
• Implement emergency training and procedures to protect the hotel, guests, staff, and company assets.
• Comply with attendance rules and be available to work on a regular basis.
• Perform other job-related duties as assigned.
• Assist other staff members with housekeeping duties when needed.

Benefits

• Highly competitive wages.
• Benefit plan for eligible associates and their family members.
• 401(k) matching program for eligible associates.
• Flexible scheduling.
• Discounts at Crescent-managed properties in North America for associates and family members.
• Marriott Employee Room Rate Discount Program.
• Health and wellness programs.
• Learning and development opportunities.
• Travel discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed