Housekeeping Supervisor

Crestline Hotels and Resorts•Monterey, CA

23d•Onsite

About The Position

Hilton Garden Inn, Monterey is seeking a Housekeeping Inspector/Supervisor to directly supervise and coordinate the work activities of hotel housekeeping staff. The position requires a flexible schedule that may include early opening shifts, weekends, and holidays. Previous housekeeping experience is required. The supervisor oversees room and public-area cleanliness, staff assignments and attendance, guest-room status, supplies, training, performance feedback, and completion of departmental records and closing duties. The role also resolves guest complaints, coordinates maintenance requests, and communicates assignment updates and follow-up needs to management or the oncoming supervisor. A $350 hiring bonus is paid after 60 days of employment in good standing. Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer.

Requirements

Previous housekeeping experience.
High school graduate or General Education Degree (GED).
Six months to one year of related supervisory experience.
Ability to meet a flexible schedule, including early opening shifts, weekends, and holidays.

Responsibilities

Resolve guest complaints and ensure guest satisfaction.
Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
Verify room status on the A.M. report, report discrepant rooms, and prioritize and update checkout-room status.
Ensure assigned staff report to work, document late or absent employees, and coordinate staff breaks.
Prepare and distribute assignment sheets, review priorities, and communicate changes during the shift.
Assign guest-room keys and beepers, maintain accurate records, and ensure key security.
Inspect floor-closet supply levels and assign personnel to correct deficiencies.
Check Room Attendants’ carts for supplies, neatness, cleanliness, and mechanical problems.
Inspect rooms cleaned by assigned Room Attendants using designated checklists, communicate deficiencies, and follow up on corrections.
Update room status after approving cleanliness and condition according to departmental standards; check vacant and DND rooms and resolve status discrepancies.
Check randomly selected rooms for changed bed sheets and counsel Room Attendants about discrepancies.
Inspect public areas, bathrooms, the fitness center, pool area, offices, and service areas after cleaning; communicate and follow up on deficiencies.
Complete maintenance work orders and submit them to the Housekeeping Clerk; contact Engineering directly for urgent repairs.
Conduct staff training as assigned.
Provide staff-performance feedback to the manager and report disciplinary problems; participate in employee counseling.
Document pertinent information in the department log book.
Complete paperwork and closing duties before leaving.
Review assignment status and follow-up actions with the manager and/or oncoming supervisor.
Check P.M. reports for accuracy and completeness.
Complete night counts according to departmental standards.