Housekeeping Supervisor (Full-Time)

Marcus Corporation • Milwaukee, WI

1d • $20 - $21

About The Position

The Housekeeping Supervisor assists the Director of Housekeeping with the operations and management of the Housekeeping department, ensuring that quality standards are met and optimum service is provided to hotel guests. The supervisor supports daily department operations, staff scheduling and training, performance management, inspections, administrative work, and the maintenance of department facilities and equipment. The role may also perform subordinate manual duties to cover temporary staffing shortages and undertake other duties or special projects as assigned.

Responsibilities

• Ensure department associates consistently meet cleanliness standards.
• Assist with daily Housekeeping department operations and act as department manager on duty when applicable.
• Monitor employee performance and adherence to policies and procedures, report issues to the Director of Housekeeping, and assist with performance management.
• Assist with scheduling room assignments to ensure proper coverage and scheduling staff.
• Ensure staff are properly trained and have the tools and equipment needed to perform their duties.
• Assist the Director of Housekeeping with administrative responsibilities and complete written reports.
• Inspect associates’ work to ensure standards are met.
• Assist with Lost and Found, including packing and mailing packages.
• Help control expenses and minimize waste in all areas of housekeeping.
• Promote safety and security in assigned areas.
• Perform subordinate manual duties as needed to cover temporary staff shortages.
• Ensure furniture, facilities, and equipment are maintained and in good repair.
• Respond promptly, efficiently, and courteously to guest and associate requests and issues to promote positive rapport.
• Ensure standards of conduct, hygiene, uniforms, and appearance are maintained.
• Represent the hotel professionally and with decorum.
• Recommend improved methods and procedures to positively affect guest and associate satisfaction.
• Attend required Housekeeping department and other meetings.
• Perform other duties and special projects as assigned.

Benefits

• A free, well-balanced meal every shift
• Room discounts at Marcus Hotels & Resorts properties
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• Discounted parking and bus pass program
• Two-for-one movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer between properties while maintaining service with the company
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed