General Manager Jobs

About The Position

Requirements

• Must be at least 18 years of age.
• High school diploma required.
• At least 3 years of customer service experience, including at least 1 year of management experience.
• Experience managing restaurant operations, including financials, labor, and inventory.
• Strong understanding of P&L management and cost control.
• Demonstrated ability to lead, coach, and develop team members.
• Strong organizational, time-management, and problem-solving skills.
• Ability to work varied hours, including early mornings, evenings, weekends, and holidays as needed.
• Valid driver’s license and reliable transportation.
• Ability to stand and walk for extended periods, work in a fast-paced restaurant environment, and lift, carry, and move up to 50 pounds, with or without reasonable accommodation.
• Ability to work with possible exposure to heat, cold, and typical kitchen and restaurant conditions, with or without reasonable accommodation.

Nice To Haves

• College degree preferred.

Responsibilities

• Own overall restaurant performance across sales, people, operations, and controllable profit.
• Manage the restaurant P&L, including revenue, labor, food cost, and controllable expenses, using available reporting tools.
• Develop and execute plans to achieve sales goals, manage costs, and improve profitability.
• Monitor performance trends, address gaps, and improve results proactively.
• Ensure accurate financial reporting, cash handling, and compliance with company standards.
• Build and manage labor schedules to balance business needs, team member experience, and labor targets.
• Oversee inventory management, ordering, product usage, receiving, and tracking to minimize waste and control costs.
• Maintain accountability for controllable expenses and drive business efficiency.
• Deliver a consistent, high-quality guest experience through execution of brand standards and prompt resolution of guest concerns.
• Maintain standards for food quality, safety, cleanliness, and the restaurant environment.
• Work in all areas of the restaurant and support the team during peak periods.
• Sustain 5S and Brand Standards to maximize efficiency and provide a consistent guest experience.
• Hire, develop, and retain a high-performing team, including District Shift Leaders, Shift Leaders, Bakers, and Team Members.
• Coach team members, provide feedback, and manage performance to promote effectiveness and accountability.
• Set and reinforce clear expectations across the team.
• Develop District Shift Leaders and Shift Leaders through hands-on coaching, delegation, and exposure to business operations.
• Identify and develop team members for advancement into leadership roles; oversee retention, engagement, and promotion readiness.
• Lead onboarding and early-tenure experiences to support retention.
• Partner with District Managers to assess talent, identify gaps, and build succession plans.
• Reinforce leadership expectations aligned with Bagel Brands’ Leadership Competencies.
• Create a positive, inclusive, high-performing team environment aligned with company values.
• Apply company policies, procedures, and employment practices fairly and consistently.
• Lead scheduling, payroll, hiring, and employee relations in partnership with field leadership.
• Foster ownership, accountability, and support across the team.
• Ensure compliance with company policies, food safety standards, and applicable local, state, and federal regulations.
• Maintain a safe environment for team members and guests.
• Complete operational procedures, documentation, and reporting accurately and on time.