General Manager

MERS Goodwill•Belleville, IL

16d

About The Position

MERS/Missouri Goodwill Industries is seeking an energetic, self-motivated, and professional General Manager for its Belleville Store - N Belt W team. The role supports the mission “Changing Lives Through the Power of Work!” and is expected to model the organization’s values of diversity, integrity, passion, professionalism, respect, and responsibility. This is an hourly, full-time position paying $25.00 per hour, with required travel of 25% and bonus potential of up to $18,000 per year. The General Manager oversees store operations, resources, budgets, staffing, and performance against goals and benchmarks. The role supervises, trains, coaches, and holds staff accountable; promotes safety, ethics, quality, and customer service; manages staffing and payroll; and safeguards company property and information. The position also supports employee development and process improvement, follows and enforces agency policies, and performs other duties as assigned.

Requirements

High school diploma or GED.
At least three years of management experience in retail, warehouse, or logistics.
Valid Missouri or Illinois state driver’s license and vehicle insurance.
Excellent interpersonal and communication skills, including customer service, conflict resolution, and teamwork.
Leadership skills including sound decision-making, goal-setting, problem-solving, motivating and leading employees, and holding employees accountable.
Comfort using workplace technology such as registers, scheduling software, and inventory management software.

Nice To Haves

Bachelor’s degree.

Responsibilities

Oversee store operations, resources, and budgets to meet or exceed goals and benchmarks.
Model core values and establish a store culture committed to safety, ethics, and quality.
Supervise, direct, and train assigned staff, ensuring they perform their essential and primary functions.
Provide excellent internal and external customer service, encourage repeat donors and shoppers and staff retention, and promptly de-escalate customer dissatisfaction.
Coach and counsel employees about their job performance, including administering discipline up to and including termination.
Use independent judgment to assign daily duties and achieve operational tasks.
Identify and recommend employees with strong performance for advancement.
Safeguard company property and personal information, and report theft, misappropriation, unethical or inappropriate behavior, or unauthorized possession of company property to management, Human Resources, or Risk Management.
Read, follow, model, and enforce agency policies, procedures, and values.
Use efficient staffing methods, ensure appropriate staffing, and arrange coverage for absent employees when necessary.
Audit, edit, and approve payroll.
Eliminate wasteful practices through process improvement.
Maintain a professional appearance in accordance with MERS Goodwill’s dress code.
Perform other duties as assigned.

Benefits

Monthly bonus potential up to $1,000.
Quarterly bonus potential up to $1,500.
Individual and family medical benefits.
Individual and family dental and vision benefits beginning the first of the month following hire.
Employer-paid basic life and AD&D insurance beginning the first of the month following hire.
403(b) retirement plan available on date of hire.
403(b) employer match after one year of employment.
401(a) retirement plan available on date of hire.
PTO accrual of up to 15 days based on hours worked.
Employee store discount.
Paid holidays.
Flexible schedules.
Career growth opportunities.