General Manager

MCR Hotels•Orlando, FL

13d

About The Position

The General Manager is responsible for ensuring cleanliness and friendly service throughout the hotel, with every room online every day and night. The role ensures that managers and team members carry out their daily responsibilities and checklists while maintaining guest satisfaction, operational quality, safety, and teamwork. The General Manager conducts daily walks of guest rooms and public spaces, verifies room inspections and cleanliness standards, oversees onboarding and training, and ensures daily summary, night audit, handover, and reporting processes are completed. The role also monitors brand quality-assurance standards, fire and life-safety inspections, preventative maintenance, employee schedules and time records, purchasing and invoice processes, and inventory practices. The General Manager develops team members through teaching, coaching, and communication about growth opportunities, and may perform other job-related duties as assigned.

Requirements

Positive, can-do attitude and willingness to learn.
Ability to understand and follow established guidelines and procedures.
Ability to evaluate alternatives and make decisions quickly and accurately.
Ability to work under pressure and maintain composure and objectivity in stressful situations.
Effective listening and conflict-resolution skills, including the ability to understand and resolve concerns raised by coworkers and guests.
Ability to work with financial information and data and perform basic arithmetic.
Attention to detail and ability to meet deadlines.
Proficiency with Windows operating systems and company-approved spreadsheet and word-processing software.
Clear communication skills.
Ability to lead team members in delivering friendly guest service.
Valid driver’s license.
Must be at least 18 years old; must meet the legal age to serve alcoholic beverages at select properties.
Willingness to work a varied schedule that may include evenings, nights, weekends, and holidays.
Ability to read, write, understand, and communicate effectively in English, including interpreting documents and business records, writing routine reports and correspondence, and speaking effectively before groups.
Ability to stand or remain stationary for 3–4 hours at a time; operate computers and other office equipment; perform 10-key operation and data entry; use a telephone; manually handle objects, tools, and controls; bend, stoop, crouch, lift and transport supplies up to 25 pounds; move throughout the hotel and guest rooms; and inspect details at close and long range.
Ability to work in a generally moderate-noise environment with phone ringing and frequent communication.

Nice To Haves

Bachelor’s or associate degree.
Previous supervisory experience.
Progressive experience in the hospitality, hotel, restaurant, or service industry, including Rooms and Food & Beverage departments.
Basic market knowledge.

Responsibilities

Conduct daily walks of guest rooms and public spaces to assess service, cleanliness, and mechanical equipment; verify that rooms are inspected daily and meet checklist standards.
Oversee onboarding of new team members and ensure onboarding checklist processes are followed.
Ensure Daily Summary and Night Audit processes are completed according to policy.
Initiate and complete shift handover reports, and sign off on and upload required daily reports to the MCR report storage platform.
Ensure MCR-approved brand standards and quality-assurance expectations are met; conduct brand self-audits and correct deficiencies identified through audits.
Enforce approved uniform, name-tag, grooming, and guest-greeting standards.
Ensure fire and life-safety inspections are current and correct deficiencies.
Confirm preventative maintenance tasks are completed and visually inspect their quality and consistency.
Monitor team members’ adherence to established work schedules; adjust departmental shifts weekly and in response to line-level call-outs.
Build a learning culture, provide training, communicate growth opportunities and career paths, and give timely, positive feedback and coaching.
Review the previous day’s team-member time-clock punches according to policy.
Ensure purchases follow the approved purchase-order process and invoices are submitted through the approved accounts-payable system and processed or accrued to the proper period.
Maintain clean MCR-approved storage and follow the inventory program.
Lead the team in providing friendly guest service, responding to guest concerns, and maintaining clean, safe, and well-organized hotel spaces.
Perform other job-related duties or assignments as directed by an authorized person.