General Manager
AC Seattle Downtown•Seattle, WA
•$130,000 - $150,000
About The Position
The General Manager leads the hotel team, sustains InnVentures’ shared values and culture, and inspires employees to create memorable guest experiences. The role supports, guides, and mentors the hotel team, champions personalized service, and contributes to strong financial performance for the owners. The General Manager oversees day-to-day hotel operations, staff development, guest satisfaction, safety, sales support, revenue strategy, and financial reporting.
Requirements
- At least 5 years of progressive experience in a hotel or related field, or a 4-year college degree and at least 2 years of related experience.
- Maintain a warm and friendly demeanor.
- Effectively communicate verbally and in writing with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.
- Listen to, understand, and clarify concerns raised by employees and guests.
- Multitask and prioritize departmental functions to meet deadlines.
- Handle problems effectively, including anticipating, preventing, identifying, and resolving them.
- Understand and evaluate complex information and data from various sources to meet appropriate objectives.
- Maintain confidentiality of information.
- Meet the stated light-work physical demand: exert up to 20 pounds of force occasionally and/or up to 10 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
Responsibilities
- Interview, hire, train, support, coach, and mentor department managers and their teams.
- Champion great service and empower staff to take care of guests.
- Build relationships with guests to develop loyalty and maintain high satisfaction.
- Resolve guest and employee issues using problem-solving skills.
- Monitor daily tasks to ensure standard operating procedures are followed.
- Assist with benefits administration, payroll, and other human resources tasks, including employee recognition and celebrations.
- Support and contribute to the sales team’s proactive sales efforts.
- Ensure emergency procedures are communicated and followed when necessary.
- Conduct property inspections to ensure the hotel is clean, safe, and secure.
- Plan for success and improvement through staff meetings, action plans, and daily huddles.
- Work with Revenue Management to maximize revenues and grow market share.
- Prepare financial reports for management and owners.
- Attend required hotel meetings and trainings.
- Participate in Manager on Duty coverage as required.
- Maintain personal appearance and grooming standards, including wearing nametags.
- Comply with InnVentures standards and regulations to encourage safe and efficient hotel operations.
- Perform other duties as requested by management.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Company-paid life insurance
- Short-term and long-term disability insurance
- Paid time off, including vacation and sick leave
- Company-matched 401(k) plan
- Voluntary accident, life, and critical illness benefits
- Flexible Spending Account
- Hotel benefits
- Employee assistance program
- Leadership development program
- Daily pay
- Paid holidays
- Educational opportunities and tuition reimbursement
- Paid jury duty, personal, medical, and military leave in accordance with applicable law
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What This Job Offers
Job Type
Full-time
Career Level
Manager
