General Manager

Associa•Woodbridge, VA

11d•Onsite

About The Position

Legum and Norman is hiring an experienced HOA General Manager for a large-scale HOA community in Woodbridge. This is an onsite role overseeing office, administrative, and maintenance projects, including capital improvements. The General Manager serves as a liaison among homeowners, the Board of Directors, committee members, association management staff, and maintenance vendors and contractors. The General Manager implements Board policy and directives within the management agreement, supports strategic initiatives and governance, and oversees community standards, operations, finances, vendors, projects, and communications. The role also coordinates homeowner services and Board meetings and materials.

Requirements

At least 3 years of community association experience.
Knowledge of the Association Board of Directors and General Manager roles and how they interface with homeowner requests.
Willingness to obtain and maintain a CMCA, AMS, or PCAM certification; company paid.
Customer-service driven and team oriented.
Demonstrates ownership and initiative.
Proactive communication skills and willingness to propose ideas and solutions to improve processes, create efficiencies, and reduce expenses.
Ability to interpret financial statements and create budgets, including balance sheets, income statements, operating expenses, reserve studies, delinquency reports, and variance analyses.
Effective project management skills, including prioritizing and managing multiple projects at different stages and communicating with all parties involved.
Excellent written and spoken communication skills, with effective conflict-resolution techniques.

Responsibilities

Implement Board policy and directives within the scope of the management agreement.
Work with the Board on strategic initiatives, policy governance, and association projects.
Walk and inspect the community; ensure it is well maintained and that the Code, Compliance, Rules & Regulations are followed.
Issue violation notices to homeowners and follow up to ensure corrections are made.
Meet and greet homeowners, residents, Board members, maintenance vendors, and contractors.
Research and respond to inquiries in person, by phone, and by email.
Enter and update database information; record and track documents and information.
Create and manage budgets; review financial reports and interpret balance sheets, income statements, operating expenses, and reserves.
Submit RFPs, manage bidding and vendor selection, develop vendor relationships, and manage capital projects.
Prioritize maintenance requests and work orders; schedule and coordinate onsite vendors and contractors.
Prepare Board packages.
Coordinate and schedule monthly and annual Board meetings.
Create and send weekly mass communications by mail and email about onsite maintenance, HOA guidelines, and community events.
Assist homeowners with architectural review forms and follow up regarding the Board’s decision.
Perform other projects as assigned.