General Manager

TPG Hotels & Resorts • Austin, TX

11d • Onsite

About The Position

The General Manager is responsible for the overall management and operation of the La Quinta hotel in Austin, ensuring strong guest satisfaction, financial performance, and compliance with brand and company standards. The role involves leading hotel staff, planning and implementing strategies, managing operations and finances, and achieving the hotel’s goals. Housing is included.

The General Manager provides leadership to staff and department heads, oversees guest service, manages the annual budget and revenue strategies, and works with sales, marketing, and engineering teams. The role also ensures regulatory and brand compliance and prepares operational and financial reports for owners or corporate management.

Requirements

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Several years of experience in hotel management or related roles, with progressively increasing responsibilities.
• Verifiable history of leading a hotel to success in financial performance (P&L), guest satisfaction (branded hotel GSS or similar scores), and revenue performance (STAR).
• Track record of employment stability.
• Thorough understanding of budget creation and implementation.
• Professional references from within the hospitality industry.
• Organized, goal-oriented, self-motivated, and energetic, with a strong desire to achieve success.
• Ability to drive GOP, flow-through, and NOI per key.
• Physical ability to perform work involving extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting up to 50 pounds.

Responsibilities

• Lead hotel staff and foster a positive, productive work environment.
• Recruit, train, and manage department heads and staff; set performance expectations and conduct regular reviews.
• Develop strategies to improve employee engagement and teamwork.
• Maintain high guest-service standards, respond to feedback, resolve issues, and monitor guest reviews and ratings.
• Develop and manage the annual budget, monitor financial performance, and implement cost-saving measures.
• Maximize revenue through pricing, sales initiatives, and upselling.
• Review P&L statements and other financial reports to guide decisions and achieve profitability goals.
• Collaborate with sales and marketing teams to increase occupancy and revenue.
• Identify business opportunities, partnerships, and promotional activities to attract and retain guests.
• Partner with the Engineering team to maintain hotel facilities and meet safety standards.
• Oversee scheduled maintenance, repairs, and renovations.
• Ensure compliance with local, state, and federal regulations, health and safety requirements, and company and brand standards.
• Stay current on industry trends, regulations, and best practices.
• Prepare reports for hotel owners or corporate management covering financial performance, operations, and strategic plans.

Benefits

• Housing included.
• Health, dental, and vision insurance may be available to full-time employees.
• Disability insurance may be available to full-time employees.
• Supplemental life insurance may be available to full-time employees.
• Identity theft protection may be available to full-time employees.
• Flexible spending accounts may be available to full-time employees.
• 401(k) retirement plan may be available to full-time employees.
• Paid time off, vacation, and holidays may be available to full-time employees.
• Employee Assistance Program may be available to full-time employees.
• Hotel discounts at properties in the TPG portfolio.
• Part-time benefits are also available; benefits vary by location.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager