General Manager

Call Your Mother Deli • West Chester, IA

13d • $70,000 - $75,000 • Onsite

About The Position

Call Your Mother is hiring a General Manager based in West Chester, Pennsylvania. The General Manager is considered the CEO of the shop and oversees kitchen operations, front-of-house service, team development, and shop profitability. This guest-, food-, and team-focused leader motivates the team, leads by example, communicates effectively, and holds team members accountable to the company’s VIBES values: Vibrancy, Integrity, Belonging, Energy, and Seize the Moment.

The General Manager owns day-to-day shop operations, from opening preparation and service through closing, and ensures consistent adherence to company standards, recipes, checklists, safety practices, and systems. The role manages food and beverage inventory, ordering, budgeting, and performance goals; recruits, hires, trains, coaches, and evaluates team members; and creates effective staff schedules. The GM works hands-on in the shop five days a week, including weekends, and travels among locations throughout the DMV as needed. Reliable transportation is required for that travel.

The role is based in West Chester, PA. Compensation is a $70,000 salary with the opportunity to earn quarterly bonuses. Physical demands include standing, walking, reaching, bending, repetitive movements, lifting up to 50 pounds, and safely operating equipment and tools. Work takes place in a fast-paced environment around hot equipment, sharp tools, and varying temperatures, with occasional work in confined spaces. These demands may be met with or without reasonable accommodation.

Requirements

• 1–2 years of restaurant management experience and understanding of how to run a successful shop.
• Strong understanding of P&L management, cost of goods sold (COGS), labor, scheduling, process improvement, training, team development, and food quality standards.
• Current ServSafe Manager Food Safety Certification.
• Knowledge of restaurant safety and sanitation standards.
• Strong organizational skills and ability to balance food costs, labor goals, team needs, and daily operations.
• Guest-focused approach to hospitality and genuine care for the guest experience.
• Hands-on leadership style and willingness to work alongside the team.
• Initiative, ability to anticipate challenges, and comfort balancing immediate problem-solving with broader business considerations.
• Positive, adaptable approach and ability to thrive in a fast-paced environment.
• Ability to develop diverse teams through clear communication, coaching, trust, and accountability.
• Ability to remain calm under pressure and approach challenges with a solutions-first mindset.
• Kind and respectful approach to working with others.
• Flexible schedule, including weekends and holidays.
• Reliable transportation to travel among company locations throughout the DMV.

Responsibilities

• Oversee daily shop operations, including opening preparation, service execution, and closing, to ensure shifts meet company standards.
• Solve problems, remove operational obstacles, and identify opportunities to improve shop efficiency and success.
• Lead supervisors and team members in providing excellent hospitality and demonstrating the company’s VIBES values.
• Partner with supervisors to foster teamwork, communication, accountability, and a positive, high-performing work environment.
• Establish and uphold operational standards, including consistent use of checklists, recipe specifications, and company systems.
• Oversee shop condition and appearance, including equipment maintenance, trash pickups, linens, deep cleaning, and storage organization.
• Ensure food safety and workplace safety standards, including ServSafe requirements, are followed.
• Manage food and beverage inventory, ordering, and budgeting, and work toward food, beverage, and labor goals.
• Recruit, hire, onboard, train, coach, and evaluate team members.
• Create schedules that place the right people in the right roles at the right times.
• Respond to callouts, emergencies, and unexpected challenges with decisions that support the shop, team, and guests.
• Work hands-on in the shop five days a week, including weekends.
• Travel among the company’s DMV locations to support the business as needed.

Benefits

• Competitive salary of $70,000, plus quarterly bonus opportunity.
• Health insurance.
• Dental insurance.
• Vision insurance.
• Unlimited paid time off.
• 100% paid parental leave for 12 weeks.
• 401(k) with 4% company match.
• Free English and Spanish classes.
• Duolingo reimbursement.
• Early Wage Access, with access to up to 50% of eligible earned wages before payday.
• Confidential therapy and professional resources for mental health, legal guidance, financial wellness, and more.
• Free bagels while on the clock and 50% off when off the clock.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed