General Manager

Capstone Logistics, LLC•Saint Louis, MO

11d•Onsite

About The Position

Capstone is seeking a General Manager to lead the daily management of a full-service third-party logistics distribution warehouse operation and its warehouse crew. The operation provides unloading services for a client. The role oversees site safety and efficiency, warehouse and customer-service operations, staffing, budgets, reporting, and daily closeout procedures. The location operates 24/7. The standard schedule is Monday through Friday on first shift, but the General Manager must be prepared to work and support any shift as needed and ensure coverage across all shifts. The position is based in St. Louis, Missouri, with a base salary of $110,000 and additional bonus potential.

Requirements

At least 3 years of management and leadership experience in an industrial setting; the posting also specifies 3+ years of increasing management responsibility in distribution or transportation.
Ability to train, coach, and mentor warehouse associates.
Strong organizational and prioritization skills.
Ability to perform multiple tasks simultaneously.
Ability to make decisions, solve problems, prioritize assignments, and direct the workforce in a changing warehouse environment.
Ability to manage budgets, read and interpret P&L statements, and prepare related management reports.
Intermediate PC skills, including knowledge of Excel, Word, Outlook, and PowerPoint.
Aptitude for estimating rates and performing mental addition and subtraction while multitasking.
Ability to speak bilingually.
Warehousing, logistics, supply chain, or third-party experience.
BS/BA degree or work-related experience.
Excellent interpersonal communication, leadership, and customer service skills.
Proven track record supervising warehouse employees, including hiring, training, and termination.
Proven experience providing high levels of customer service to internal and external customers.
Must be flexible with shift start times and workdays, including weekends and holidays.
Ability to walk and stand for extended periods.
Ability to lift up to 75 pounds.

Responsibilities

Run the site with safety and efficiency as priorities.
Oversee inbound, receiving, selection, product rotation, outbound, inventory controls, and customer service operations, ensuring expectations are met or exceeded.
Create daily work logs and transmit them to corporate.
Audit daily labor and billing reports.
Ensure customer needs are met daily.
Document and resolve customer service or associate issues each day.
Ensure associates follow policies and work rules, including safety rules.
Hold weekly safety meetings and ensure associate participation.
Assist in managing the site and departmental budgets.
Schedule associate shifts based on customer requirements.
Interview, hire, and train new associates.
Supervise timely and accurate data entry for all services performed.
Complete daily closeout, including cash balancing, data upload, and payroll record administration according to policies and standard operating procedures.
Ensure coverage across all shifts.