General Manager I - Store 6613 Watertown, CT

Advance Auto Parts•Watertown, CT

4d•$67,600 - $79,400

About The Position

The General Manager is a professional-level sales and management position responsible for supporting both sides of the business. The role requires knowledge of store and automotive systems, parts, and the ability to help customers troubleshoot and complete DIY projects. The General Manager develops and maintains Professional Customer relationships, grows business with integrity, achieves financial metrics, and maintains service and appearance standards. This is an exempt position requiring a minimum of 50–55 hours per week, excluding meal breaks. The average schedule is 5–6 days per week with 11-hour shifts, including rotating nights and weekends, and an hour for lunch. Additional hours may be required based on staffing, store conditions, sales targets, and other business demands. The schedule is based on the needs of the business. The role involves leading and developing store Team Members, managing customer relationships and sales, overseeing inventory and operational standards, and delivering customer service for both DIY and Professional customers. The General Manager also provides DIY services such as battery installation and testing and wiper installation, and may assist the District or Region with other functions upon request.

Requirements

2–3 years of experience managing a team of 10–20 Team Members in a fast-paced, highly dynamic retail environment.
Successful experience managing profitability, with proven financial and business acumen.
High school diploma or GED.
Valid driver's license.
Ability to work an assortment of days, evenings, and weekends as needed.
Ability to communicate effectively in spoken and written English and build strong relationships with Customers, peers, and upper management.
Ability to use Microsoft Word and Excel effectively.
Ability to calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percentage.
Ability to review and analyze business reports, including P&L statements.
Ability to become ASE P2 certified or an ASE-ready equivalent.
Ability to locate and stock parts and demonstrate safety knowledge and skills.
Ability to execute and train project and product quality recommendations, inventory systems, store equipment, POS systems, parts lookup systems, and DIY testing and diagnostic equipment.
Ability to recruit, select, hire, develop, and hold Team Members accountable.
Physical ability to predominantly walk or stand; talk and hear; handle or feel objects; reach, climb or balance, and stoop, kneel, crouch, or crawl; frequently lift or move up to 50 pounds and occasionally up to 100 pounds; and perform tasks requiring close, distance, and color vision, depth perception, and adjustment of focus.

Nice To Haves

Working knowledge of automotive systems.
Spanish language skills.
Bachelor’s degree in business or a related area.
ASE certification.

Responsibilities

Achieve overall store sales goals and service objectives.
Manage and grow Professional Customer relationships and sales, including building and holding the team accountable for executing Customer action plans.
Select, hire, develop, manage performance, coach, schedule, and engage store Team Members.
Ensure execution of inventory and operational standards.
Coach Team Members to meet Customer expectations for both DIY and Professional customers.
Perform manager-on-duty responsibilities, including touch bases and coaching, floor and phone management, task assignment and completion, safety, and opening and closing duties.
Lead change management.
Embrace diversity and foster a respectful environment for Customers and Team Members.
Provide DIY services, including battery installation and testing and wiper installation.
Assist the District or Region with other functions upon request.
Execute and train store operational processes, procedures, inventory systems, store equipment, POS systems, parts lookup systems, and testing and diagnostic equipment for DIY services.
Review and analyze P&L statements and business reports.
Recruit, select, hire, and develop quality Team Members.
Build and grow relationships with Professional Customers.
Locate, stock, look up, and source parts, including special orders, FDO, and second-source options.
Execute and train project and product quality recommendations.
Hold others accountable, inspect work quality, and provide inspiring feedback.