General Manager I - Store 6613 Watertown, CT

Advance Stores Company•Watertown, CT

About The Position

The General Manager is a professional-level sales and management role responsible for supporting both sides of the business. The position calls for knowledge of store systems, automotive systems, and parts, as well as the ability to identify and troubleshoot issues and assist DIY customers with projects. The General Manager develops and maintains Professional Customer relationships and grows those programs, while delivering financial results and maintaining service and appearance standards. This is an exempt position requiring a minimum of 50–55 hours per week, excluding meal breaks. The average schedule is 5–6 days per week, with 11-hour shifts that include rotating nights and weekends and an hour for lunch. Additional hours may be required based on staffing, store conditions, sales targets, and other business needs. The schedule is based on the needs of the business. The General Manager leads store operations and team performance, including hiring, development, coaching, scheduling, and engagement. The role also includes manager-on-duty responsibilities, customer service, inventory and operational standards, and occasional DIY services such as battery testing or installation and wiper installation. The employee is usually working indoors but may occasionally work outside and encounter various weather conditions and other operational hazards.

Requirements

2–3 years of experience managing a team of 10–20 Team Members in a fast-paced, highly dynamic retail environment.
Successful experience managing profitability, with demonstrated financial and business acumen.
High school diploma or GED.
Valid driver's license.
Ability to work a range of days, evenings, and weekends as needed.
Ability to communicate effectively and build strong relationships with Customers, peers, and upper management; speak and write English.
Effective use of Microsoft Word and Excel.
Ability to calculate discounts, percentages, sales increases, and gross profit percentages.
Ability to review and analyze business reports, including profit and loss statements.
Ability to hold others accountable, inspect work quality, and give inspiring feedback.
Ability to locate and stock parts; perform advanced parts lookup and sourcing, including special orders, FDO, and second sources.
Ability to become ASE P2 certified or achieve an ASE-ready equivalent.
Knowledge of safety practices and skills.
Working knowledge of automotive systems is preferred.
Ability to execute and train store operations, inventory systems, store equipment, POS and parts lookup systems, and DIY testing and diagnostic equipment.
Ability to meet the physical demands of the role, with or without reasonable accommodation, including frequently lifting or moving up to 50 pounds and occasionally up to 100 pounds.
Ability to work in the described environment, including occasional outdoor work and exposure to operational hazards.

Nice To Haves

Bachelor’s degree in business or a related area.
Spanish language skills.
ASE certification.
Working knowledge of automotive systems.
Microsoft PowerPoint skills.

Responsibilities

Achieve overall store sales goals and service objectives.
Manage and grow Professional Customer relationships and sales, including building and holding the team accountable for executing Customer action plans.
Select, hire, develop, manage performance, coach, schedule, and engage store Team Members.
Ensure execution of inventory and operational standards.
Coach Team Members to meet Customer expectations for both DIY and Professional customers.
Perform manager-on-duty responsibilities, including touch-base conversations and coaching, floor and phone management, task assignment and completion, safety, and opening and closing duties.
Lead change management.
Embrace diversity and foster a respectful environment for Customers and Team Members.
Provide DIY services, including battery installation and testing and wiper installation.
Assist the District or Region with other functions upon request.
Execute and train team members on project and product quality recommendations, store processes and procedures, DIY testing and diagnostic equipment, inventory systems, store equipment, POS systems, and parts lookup systems.
Review and analyze profit and loss statements and other business reports.
Recruit, select, hire, and develop quality Team Members.
Build and grow relationships with Professional Customers.