Assistant General Manager

Wawa, Inc.•Woodbridge, VA

16d•$25 - $33

About The Position

The Assistant General Manager (AGM) is a hands-on leader who contributes to daily store operations, team development, business performance, and profitability. The role oversees the hiring, training, and development of Customer Service Associates and supports a smooth, friendly customer experience while ensuring safety, quality, and operational standards are met. The AGM coordinates schedules and daily tasks, monitors store performance and trends, manages shrink, and collaborates with peers on action plans to improve results. The position offers an hourly range of $24.50–$33.00, commensurate with position, experience, and location, and eligibility for monthly bonus incentives.

Requirements

High school diploma or GED equivalent.
Flexible availability to work various shifts, including weekends and holidays, to meet business needs.
Strong background in store operations, including staffing, training, performance management, sales building, scheduling, and expense control.
Ability to implement change and drive results through effective execution.
Excellent communication, relationship-building, and interpersonal skills.

Nice To Haves

Proven leadership experience, ideally in food service or retail environments.

Responsibilities

Ensure customers leave satisfied by gathering feedback, resolving problems, and maintaining a smooth and friendly Wawa experience.
Deliver quality, engaging training to Customer Service Associates so they can meet Wawa safety, quality, and operational standards.
Support hiring, onboarding, coaching, recognition, and motivation of team members.
Coordinate schedules and daily tasks to keep store operations efficient.
Monitor store performance by reviewing reports, managing shrink, and identifying opportunities for improvement.
Monitor trends and collaborate with peers to develop action plans that drive optimal results.